Packet Core Support Engineer

3 weeks ago

Riyadh, Saudi Arabia Ericsson Full time

**About this opportunity**

We are now looking for a Packet core Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

You will typically interact with customer technical staff, operation managers, service engineers, and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers, and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.

You will require a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as with customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

**What you will do**

Customer support request (CSR) investigation follow-up and coordination.

Analyze problems and identify suitable solutions to these problems.

Do Software Update Management (SUM) activities.

Working on complex solving, using support tools, and according to global support processes and procedures.

Developing and maintaining relationships with Customers.

Actively engage in communication with other engineers for the purpose of knowledge sharing.

**You will bring**

Min. Bachelor’s Degree in Engineering or equivalent

Domain experience: (Packet core) at least 3 years.

Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN, EPC, vEPC

Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, and Charging Nodes)

Good knowledge of SAPC (Policy server), IP works (DNS)

Familiar with virtualization and the Cloud Systems

Excellent IP background

Very good knowledge of Linux

Negotiation & argumentation skills

Planning & organizing skills

Delivering results & meeting customer expectations

Presentation & communication skills

Working with people

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Saudi Arabia (SA) || Saudi Arabia : Riyadh : Riyadh
Req ID: 713274

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