Assistant Restaurant Manager
5 days ago
**About us**
The only Resort in Riyadh City Characterized by the architectural grandeur, The InterContinental Durrat Al Riyadh Resort & Spa is cradled within the distinguished neighborhood of Banban, Riyadh. This unique property resides on 154,000 sqm of a lush green oasis enhanced by eco-friendly water features. Whether travelling for business or leisure, guests will enjoy from a wide array of culinary venues to an extensive range of recreational facilities including SPA, Indoor & Outdoor pools. Equipped with 162 remarkable abodes, including 121 extensive guestrooms, 31 luxurious suites and 10 stately private villas each with an outdoor swimming pool. Elegantly designed by beautifully weaving the opulence of the Arabian heritage, the resort offers guests a retreat that is a cut above the rest. Bring the warmth of Royals to your wedding day or host a successful meeting or a conference at any of our event venues; timeless and fit for any occasion. Add a touch of glamour and style to your experience as you choose between the Grand Durrat Hall, eight meeting rooms or stunning outdoor spaces, perfect for soirees, corporate meetings and exhibitions. Our dedicated team of professional and engaging event specialists will orchestrate every detail to perfection. To complete the experience, The InterContinental Durrat Al Riyadh Resort also presents gracious service and world-class dining. When you're a part of IHG, you’re more than your job title. And that’s what we love the individual talents, interests and dreams that make you who you are because we know that a team with different perspectives and skills can only make our business stronger.
**Your day to day**
JOB SCOPE: To manage the Restaurant operations achieving business objectives through customer focused service delivery. Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos. Key Responsibilities: - Effectively manage the restaurant by ensuring the following. - Oversee the Implementation of standards as detailed in the departmental standards and procedures manual. - Adhere to opening and closing procedures. - Adhere to bill paying procedures. - Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc. - Personally meet and farewell a minimum of 80% of your customers. - Encourage and motivate staff to provide optimum service during all shifts. - Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile. - Develop and implement Promotions Calendar for F&B products in restaurant. - Manage special event concepts. - Anticipate market changes and review operations when necessary. - Conduct competitor analysis. - Create positive publicity opportunities. - Manage customer database and utilise effectively. - Up-sell property facilities. - Actively pursue cost saving measures. - Recycle wherever possible. - Liaise with Sales Manager during tender process to obtain new accounts; Food and Beverage specific. - Manage wage and beverage cost. - Forecasting. - Stock control. - Analyse food and beverage statistics through point of sale system. Customer Service: - Demonstrate service attributes in accordance with industry expectations and company standards including: - Being attentive to Guests. - Accurately and promptly fulfilling Guests requests. - Anticipate Guests needs. - Maintain a high level of knowledge which affects the Guest experience. - Demonstrating a ‘service’ attitude. - Taking appropriate action to resolve guest complaints. - Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers. People Management: - Work within the company’s Human Resource Management System to ensure the departmental performance of staff is productive. Duties include: - Plan for future staffing needs. - Recruit in line with company guidelines. - Prepare detailed induction programmes for new staff. - Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation. - Ensure training needs analysis of your departmental staff is carried out and training programmes are designed and implemented to meet needs. - Actively work at developing your staff and identify high potentials. - Maintain training records for all direct reports and ensure they do the same for their staff. - Conduct probation and formal performance appraisal in line with company guidelines. - Coach, counsel and discipline staff, providing constructive feedback to enhance performance. - Approve leave requests after considering peaks and troughs in the business. - Regularly communicate with staff to maintain good relations. General: - Comply with the Company’s Corporate Code of Conduct. - Familiarise yourself with the company values and
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