Collaboration Operations Specialist

2 weeks ago

جدة, Saudi Arabia Islamic Development Bank Full time

Job Purpose

To implement IsDB collaboration solutions and platforms on-premise and on the cloud according to the relevant IT policies, processes standards, and guidelines and operate them in line with the agreed SLAs and KPIs through the end-to-end operations lifecycle including designing, deploying, administering, operating, monitoring, and supporting to meet the requirements of internal and external business stakeholders, ensuring availability, performance, security that enables internal and external business stakeholders to securely communicate and work together to achieve common objectives.

Key Accountabilities
- Design and implement the overall landscape for collaboration solutions and platforms on-premise and in cloud based on industry standards and best practices including deployment, administering, operating, monitoring, and supporting to support the operational business needs and meet availability, performance, and security requirements with target SLAs and KPIs.
- Ensure appropriate tools, solutions, processes and procedures and other mechanisms are developed, maintained and implemented to achieve performance targets, security controls, service levels and operational continuity.
- Support the selection, coordination, partnering and consultation with collaboration solution vendors to ensure appropriate third parties are selected for the implementation, enhancement, operations, and support of collaboration solutions.
- Supervise third parties delivering collaboration solution operations and monitoring services to ensure compliance to SLA's, process adherence and innovation to achieve operational objectives for availability, performance and security according to agreed service levels.
- Supervise the implementation and integration of collaboration components aligned with enterprise architecture and solution architecture.
- Ensure the development, implementation, maintenance and review of appropriate security roles and profiles to manage and access the collaboration platforms and coordinate with relevant teams to ensure support for access issues.
- Manage the transition from collaboration solution design and deployment to the operations and ensure a smooth handover from the implementation phase to the operations and support phases.
- Establish controls to ensure that changes to collaboration platforms follows the change management processes to minimize the risk of disruption to the production environments and ensure operational continuity.
- Develop and manage the quality assurance plans related to the collaboration platforms to ensure adherence to standards and best practices.
- Analyze collaboration platforms performance and develop solutions with action plans to enhance and tune performance to meet SLAs and KPIs.
- Coordinate with relevant teams to plan, design, implement and test the operational resiliency and disaster recovery configuration for collaboration solutions to ensure that IsDB maintains the ability to maintain business operations in the event of a crisis or major incident.
- Develop backup and recovery strategies aligned with IT policy and ensure compliance for operations and testing of backups for collaboration solutions in order to protect IsDB data and provide assurance of recoverability from major incidents.
- Supervise the monitoring and troubleshooting of incidents related to the IsDB collaboration platforms to meet incident resolution targets within agreed upon SLAs.
- Coordinate with relevant teams to ensure that information security policies, processes, standards and guidelines are implemented and maintained for collaboration platforms to ensure and appropriate risk mitigation controls are in place are in accordance to IsDB requirements.
- Support the end-to-end procurement of collaboration platforms and services to ensure the best value for IsDB.
- Update and maintain the recommended procedures, work methods and standards for collaboration solution operations such as back-up, security, monitoring, patching, release and deployment, and change for collaboration solutions to minimize risk of service disruption and achieve availability, performance and security targets for collaboration solutions.
- Develop and deliver communication and awareness campaigns through using different channels and methods to disseminate knowledge and encourage adoption for the efficient and effective usage of collaboration solutions that enable internal and external stakeholders to work together in achieving common objectives.
- Support or lead communication with senior management, business stakeholders and department management through presentations and reports on plans, performance, SLAs, KPIs and incidents related to collaboration platforms operations and adoption.

Academic and Professional Qualifications
- Bachelor's degree in computer science, engineering, information technology or similar field.
- 5+ years of experience in managing collaboration solutions and platforms based on Microsoft 365

  • Senior Specialist HR Operation

    2 months ago

    جدة, Saudi Arabia AZAD PROPERTIES Full time

    **Main Responsibilities in HR Operations**: - Oversee and optimize HR operations processes to improve efficiency and employee satisfaction across the organization. - Ensure compliance with labor laws and regulations, updating HR procedures as necessary to maintain best practices and standards. - Collaborate with department heads to support workforce...

  • Sea Logistics Operational Care Specialist

    1 month ago

    جدة, Saudi Arabia Kuehne+Nagel Full time

    Are you passionate about logistics and ready to dive into a key role within the world of sea transportation? As a Sea Logistics Operational Care Specialist, you’ll be an essential part of our team, ensuring seamless coordination of transport activities while building strong partnerships with key carriers and vendors. This position offers a fantastic...

  • Rail Operations Specialist

    2 months ago

    جدة, Saudi Arabia Parsons Full time

    Parsons is looking for an **Rail Operations Specialist **to work on a dedicated APM expansion project here in the KSA, a project that will have a long-lasting impact on the local community. In this role you will get to provide technical leadership and direction for various phases of a significant rail program to assure on-schedule completion within or below...

  • HR Operations Specialist

    1 month ago

    جدة, Saudi Arabia Ganache Full time

    **- Perform all daily and monthly HR operations and provide support for employee relations issues.** **- Process and manage all employee-related procedures, including transfers, secondments, annual increases, bonuses, annual reviews, promotions, and leave.** **- Prepare payroll, overtime, incentives, and end-of-service statements, ensuring accuracy and...

  • Icqa Escalation Specialist

    3 months ago

    جدة, Saudi Arabia Afaq - Warehouse Branch Full time

    High school or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach - Work 40 hours/week, and overtime as required **Our overall mission is simple**: We want Amazon to be the...

  • Operations Specialist

    4 months ago

    جدة, Saudi Arabia شركة للتقييم العقاري Full time

    The key responsibilities and expected tasks for this position would include: - Process Oversight: Monitor and oversee all ongoing operations within the department, from the initial customer request/order to final delivery. Ensure timely execution of tasks and adherence to deadlines. - Performance Monitoring and Improvement: Continuously analyze the...

  • Graphic Specialist

    1 month ago

    جدة, Saudi Arabia JASARA PMC Full time

    JASARA PMC is searching for a skilled Graphic Specialist to join our dynamic team. The Graphic Specialist will play a vital role in creating high-quality graphic designs that effectively communicate our project messages and branding. You will collaborate closely with various departments to produce visual content for both digital and print...

  • Tendering Specialist

    4 months ago

    جدة, Saudi Arabia Arbete Careers Full time

    **Our client who is in the Construction industry is hiring for the position of Tendering Specialist.** **Years of Experience: 8-10 years** **Notice Period: Immediate joiners or a maximum one-month notice period.** The Tendering Specialist will be responsible for managing and coordinating all tendering activities to ensure successful submission of...

  • Sales Specialist

    2 months ago

    جدة, Saudi Arabia Al-Falak Full time

    Be In charge of sales of CDW division & other stream to achieve yearly target - Handling documentation & requirements with internal departments for the division. - Preparing and developing technical & sales presentations to explain our company's products and services to customers. - Discussing product needs and system requirements with customer -...

  • Product Specialist Cl

    4 months ago

    جدة, Saudi Arabia QuidelOrtho Full time

    The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers...

  • Social Media Specialist

    4 months ago

    جدة, Saudi Arabia white shadow Full time

    We are looking for a talented and experienced Social Media Specialist to join our dynamic team. **Key Responsibilities**: - Develop and implement effective social media strategies to increase brand awareness. - Manage and optimize social media platforms including Facebook, Instagram, Twitter, and LinkedIn. - Create engaging content tailored for various...

  • Social Media Specialist

    3 months ago

    جدة, Saudi Arabia WS company Full time

    We are looking for a talented and experienced Social Media Specialist to join our dynamic team in Jeddah - Arabic and English language are required. **Key Responsibilities**: - Develop and implement effective social media strategies to increase brand awareness. - Manage and optimize social media platforms including Facebook, Instagram, Twitter, and...

  • Keeta-business Development Specialist

    3 months ago

    جدة, Saudi Arabia A Leading Company In UAE Full time

    The Role Keeta-Business Development Specialist (Jeddah) 1. Find catering merchants willing to cooperate with Meituan Keeta through effective appointments and efficient door-to-door visits, and reach cooperation agreements. 2. Assist partner restaurants in setting up their online stores on the platform, and provide training on how to manage their online...

  • Digital Marketing Specialist

    2 months ago

    جدة, Saudi Arabia WS company Full time

    We are looking for a talented and experienced Digital Marketing Specialist to join our dynamic team. Key Responsibilities: - Develop and implement effective social media strategies to increase brand awareness. - Manage and optimize social media platforms including Facebook, Instagram, Twitter, and LinkedIn. - Create engaging content tailored for various...

  • Marketing Specialist

    2 months ago

    جدة, Saudi Arabia Dallah Albaraka Full time

    Marketing Specialist **Responsibilities** - Follows all relevant Marketing policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner. - Implements the day-to-day operations assigned for the Marketing to ensure compliance with the established standards and procedures. - Design research projects...

  • Compliance Specialist

    4 months ago

    جدة, Saudi Arabia Afaq - Warehouse Branch - J02 Full time

    3+ years of professional or military experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 1-2 years experinance in permitting and Compliance. Compliance Specialist - Operations Compliance Team We have an exciting opportunity for a highly motivated individual to join our Saudi Arabia Operations Compliance team...

  • Safety and Compliance Specialist

    2 months ago

    جدة, Saudi Arabia Parsons Full time

    Parsons is looking for Safety and Compliance Specialist to join our Jeddah team. In this role you will be responsible to ensure that Parsons and the Client operations comply with all relevant internal and statutory regulations, systems, procedures, and policies. Additionally, to regularly review ongoing operations and provide guidance on compliance. The...

  • Research Translation Specialist- Bioprocess and

    1 month ago

    جدة, Saudi Arabia King Abdullah University of Science and Technology Full time

    **Position Summary** Reporting to the manager of research translation, the Research Translation Specialist will provide expert consultancy and engineering services to KAUST researchers. The specialist will be able to deploy technical skills broadly across a number of projects focused on research translation. The job holder will work with a team of...

  • Product Specialist Cl

    4 months ago

    جدة, Saudi Arabia Talent Pal Full time

    The Opportunity QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers...

  • Sales Specialist

    3 months ago

    جدة, Saudi Arabia Rawaj - Human Capital Management Full time

    Leverage your abilities and join the dynamic team of a leading company specializing in **the **Transportation, Logistics, Supply Chain and Storage** industry in Saudi Arabia, Jeddah.** **As a Sales Specialist, **your role will involve** **driving sales growth, building strong customer relationships, and providing exceptional service to our clients. **Key...