Asstmgr-front Desk

4 days ago

المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

**Job Number** 23194878

**Job Category** Rooms & Guest Services Operations

**Location** Le Méridien Makkah, King Abdulaziz Road, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supports all day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
- Coaches, counsels, and encourages employees.
- Handles employee questions and concerns.
- Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
- Guides daily Front Desk shift operations.
- Communicates performance expectations to employees in accordance with job descriptions for each position.

**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
- Strives to improve service performance.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and property occupancy.
- Understands the impact of Front Desk operations on the overall property financial goals and objectives.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints seeking assistance from supervisor as necessary.
- Interacts with guests to obtain feedback on product quality and service levels.

**Managing Projects and Policies**
- Implementing the customer recognition/service program, communicating and ensuring the process.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Ensures employees have the proper supplies and uniforms.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

**Supporting Handling of Human Resource Activities**
- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Provides feedback to individuals based on observation of service behaviors.
- Participates in an ongoing employee recognition program.
- Conducts training when appropriate.
- Participates in the employee performance appraisal process.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
- Complies with loss prevention policies and procedures.
- Marriott International i

  • Front Desk Agent

    3 days ago

    المملكة العربية السعودية, Saudi Arabia Eram Talent Full time

    Join Eram Talent as a Front Desk Agent in the hospitality industry! As a Front Desk Agent, you will be the first point of contact for guests and play a crucial role in creating a positive and welcoming experience. Eram Talent is committed to providing exceptional service and creating memorable stays for our guests. **Responsibilities**: - Greet and...

  • Asstmgr-front Desk

    7 days ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Número de Empleo** 23052231 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Management - Marriott International es un empleador que ofrece...

  • Assistant Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    **Job Number** 23017125 **Job Category** Rooms & Guest Services Operations **Location** Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and...

  • Front Desk

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **หมายเลขงาน** 22133602 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Riyadh Marriott Hotel, 8333 King Saud Road, Riyadh, Saudi Arabia, Saudi Arabia ดูบนแผนที่ **ตารางการทำงาน**...

  • Clerk-front Desk

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **İş Numarası** 22152856 **İş Kategorisi** Rooms & Guest Services Operations **Lokasyon** Aloft Dhahran, King Saud Branch Road Crossing 21st Street, Al Khobar, Saudi Arabia, Saudi Arabia HARİTADA GÖRÜNTÜLE **Çizelge** Full-Time **Uzakta mı bulundu?** N **Konum değişikliği mi?** N **Pozisyon Türü** Non-Management - Marriott...

  • Clerk-front Desk

    1 week ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Numéro de l'Emploi** 22171326 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Courtyard Riyadh Olaya, 2759 Olaya District, Moussa Bin Nussair Street, Riyadh, Saudi Arabia, Saudi Arabia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management **Résumé des...

  • Clerk-front Desk

    4 days ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Número de Empleo** 23109073 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del Trabajo** Cumplir...

  • Head Butler

    3 days ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22208257 **Job Category** Housekeeping & Laundry **Location** St. Regis Red Sea Resort, Zone 6 Ummahat AlShyakh North, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** As the original house of luxury, St. Regis continues to...

  • Gym Sales Agent

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia 3days Personal Training Gym Full time

    Fitness Sales Associate Responsibilities - Welcome visitors and members to the studio, answer phones. and assist the front desk with various administrative tasks - Maintain long-term clientele and grow the gym's membership base through sales, new member onboarding, and excellent customer service - Manage and organize marketing efforts both within and outside...

  • Gym Sales Agent

    6 days ago

    المملكة العربية السعودية, Saudi Arabia 3days Personal Training Gym Full time

    Fitness Sales Associate Responsibilities - Welcome visitors and members to the studio, answer phones. and assist the front desk with various administrative tasks - Maintain long-term clientele and grow the gym's membership base through sales, new member onboarding, and excellent customer service - Manage and organize marketing efforts both within and outside...

  • Back-end Developer

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Talent Pal Full time

    **Job Summary** **Languages**: - NodeJS - Python - Java - Php - DE - ReactJs **Databases**: - My sql - PostgraSql - MongoDB - Vscode Visual Studio Code. **Back-end Developer Responsibilities**: - Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement. - Collaborating with the front-end developers and...

  • Security Supervisor

    3 days ago

    المملكة العربية السعودية, Saudi Arabia Eram Talent Full time

    Eram Talent is currently seeking a skilled Security Supervisor for a position within the Hospitality Industry. As a division of ERAM Group, Eram Talent is committed to providing exceptional recruitment solutions and has a global network and reach to source highly qualified professionals from various industries. In this role, you will be responsible for...

  • Saudi Arabia: Administrative Assistant

    6 days ago

    المملكة العربية السعودية, Saudi Arabia Helmerich & Payne, Inc. Full time

    At H&P, our people are our strength. The Administrative Assistant duties and responsibilities include providing administrative support to ensure efficient operation of the office and supports the Administrative Manager and office employees through a variety of tasks related to organization and communication. RESPONSIBILITIES: The following items represent...

  • Night Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22216300 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and directs all...

  • Multi-property Director of Rooms

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23070168 **Job Category** Rooms & Guest Services Operations **Location** The Luxury Collection Red Sea (NEOM) Sindalah Island, One Marriott Drive, Red Sea (NEOM), Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the...

  • Director of Rooms

    6 days ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24048172 **Job Category** Rooms & Guest Services Operations **Location** Nujuma a Ritz-Carlton Reserve, Ummahat Islands 2-3, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the strategic business leader of the...

  • Guest Services Manager

    1 week ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23106718 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Red Sea Resort, Zone 6 Ummahat Al Sjyakh North, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** Y **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and...

  • Executive Assistant Manager

    4 days ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22191709 **Job Category** Rooms & Guest Services Operations **Location** St. Regis Red Sea Resort, Zone 6 Ummahat AlShyakh North, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the strategic business leader of the...

  • Quality Manager

    2 days ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23196795 **Job Category** Procurement, Purchasing, and Quality Assurance **Location** The St. Regis Red Sea Resort, Ummahat Island 1, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Implements quality assurance processes and...

  • Housekeeping Admin Assistant

    1 week ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24028323 **Job Category** Housekeeping & Laundry **Location** The Syanne A Luxury Collection Resort Sindalah, Sindalah Island, NEOM, Red Sea, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Run sold room reports, verify room status, determine...