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Duty Manager

2 months ago

Hofuf, Saudi Arabia SOFITEL Full time

Company Description

Sofitel Al Khobar The Corniche

French luxury and local cuisine in the world's most exciting city

The magnificent 5-star Sofitel Al Khobar the Corniche hotel is a triumph of contemporary architecture. Luxury is the key word for this hotel located in the heart of the vibrant city of Al-Khobar with its thriving business district and convention centre. By joining Sofitel, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:

- Is present in the lobby and at reception in order to meet guests on a daily basis, enhance guest satisfaction
- Handles guest comments and complaints, ensures follow up
- Develop close relationships with guests to encourage loyalty
- Ensure guests receive a warm and friendly welcome
- Develop close relationships with guests throughout their stay with the aim of gaining their loyalty
- Ensures that guests receive a warm and personal welcome from the team
- Organise the host-ables for optimum effectiveness
- Knows the behaviours patterns of regular guests and issues instructions to the different teams within the department

**Qualifications**:

- Pleasant personality with a good appearance.
- Service and guest oriented
- Very good command of both written and spoken English.
- Another language in addition will be an asset.
- Strong leadership skills
- 2 years experience in FO supervisory role.
- Opera experience is a must
- Physical Ability to stand for 8 hours daily
- Ability to work on shift basis.

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