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Supervisor, Help Desk, Saudi Nationality

7 months ago

المملكة العربية السعودية, Saudi Arabia Catrion Full time

diagnose and resolve technical hardware and software issues
- research questions using available information resources
- advise user on appropriate action
- follow standard help desk procedures
- log all help desk interactions
- administer help desk software
- follow up with customers and users to ensure complete resolution of issues
- redirect problems to correct resource
- identify and escalate situations requiring urgent attention
- track and route problems and requests and document resolutions
- resolve technical problems with Local Area Networks and Wide Area networks
- prepare activity reports
- inform management of recurring problems
- stay current with system information, changes and updates
- help update training manuals for new and revised software and hardware
- train computer users as necessary
- clean up computers

**Job Types**: Full-time, Permanent

**Salary**: From ﷼6,420.00 per month

**Education**:

- Diploma (required)

**Experience**:

- 3 Y: 2 years (required)

**Language**:

- English (required)