IT Manager-help Desk. Infrastructure
2 weeks ago
Ref: JO-
2202-109887 | Negotiable | Location:Saudi Arabia, Saudi Arabia | Added:16/02/22
Quest is working in partnership with a major retailer who is looking for an IT Manager-Help Desk. Infrastructure to be based in Riyadh.
**As an IT Manager-Help Desk. Infrastructure, you will**:
- Managing and supporting a team of help desk technicians.
- Managing outsource support team
- Establish best practices through the entire technical support process
- Follow up with Business Users to identify areas of improvement
- Develop daily, weekly and monthly reports on help desk team’s productivity
- Monitoring team performance and developing feedback reports for management.
- Communicating with Users and providing in-person and phone support, if required.
- Troubleshooting and resolving technical issues.
**Desirable skills and background**:
- Bachelor’s degree in computer science, information technology, or a related field.
- At least 5 years of experience as a Help Desk Manager or in a technical support role.
- Prior experience in fashion Retail Industry
- Ability to work under pressure.
- Hands-on experience for supporting Windows Client Operating system
- Good analytical, debugging, communication skills and ability to quickly learn new technologies
- Support Experience on Fortinet VPN Client, VPN Client, Active Directory
- ITIL Certified
Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
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