Onsite Support Engineer

2 weeks ago

Riyadh, Saudi Arabia Unifonic Full time

Unifonic is a customer engagement platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touch point throughout the customer journey.

**Client Operations Principle**:With our leading solutions, 99.9 % service availability, and excellent 24/7 support, we provide the best customer experience

**Onsite Support Engineer**

The Client Operations team at Unifonic is looking for an Onsite Support Engineer to liaise collaboratively with the customer's IT team to establish, maintain and enhance a modern, cost-effective, flexible, and secure Omni channel communication infrastructure, leveraging the customers' IT systems and Unifonic CPaaS platform. The Onsite Support Engineer's responsibilities will include but are not limited to:

- Act as the primary escalation point of contact for designated customers, Internal stakeholders, and the Operators.
- Perform customer visits discussing pain points, collecting feedback, enhancing customer experience, and working closely to resolve any pending issues.
- Properly Communicate and keep informed of system outages globally.
- Ensure communication is kept clear and professional between different stakeholders.
- Enhance end-to-end diagnostics and resolution prior to engaging with all concerned parties.
- Control and audit the information required to manage the service offered.
- Perform customer training as part of enhancing customer experience when required.
- Ensure efficient and effective dissemination and communication of information/knowledge to the team.
- Hands-on 5+ years of experience, preferably in CPaaS Support.
- Strong Knowledge of Messaging industry.
- Process analysis and optimization knowledge.
- Ability to evaluate problems/issues from different perspectives.
- Proven ability to Support REST API.
- Ability to Read Code in any of [C#, Java, Python, Node.js, Ruby, or PHP].
- Bachelor’s degree in Engineering, Software, or other IT-related fields.
- Troubleshooting Network Connectivity.
- Good understanding of TCP/UDP and Basics of SSL/TLS.
- Fluent in English and Arabic with excellent writing/editing and verbal communication skills.

  • IT Support Engineer

    3 weeks ago

    Riyadh, Saudi Arabia IT Support Full time

    We're looking to hire "IT Support Engineer” for Full time support in KSA **Location**: Riyadh **Language**:English **Contract Length**:12 Months (Extendable) **Start date**:Immediate **Experience**:2 Years + **Monthly salary**: 4400 AED Gross (Including all taxes and expenses) **MUST BE KSA RESIDENT** Ability to commute/relocate: - Riyadh:...

  • Onsite Support Consultant

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Seclore Technology Pvt. Ltd. Full time

    Riyadh, Saudi Arabia | Posted on 01/31/2025At Seclore, we are Entrepreneurs not Employees.We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems with simple, intuitive solutions. We appreciate people fueled by passion, curiosity, and hunger to learn and grow.We encourage Seclorites to think out of the...

  • Onsite Project Representative Rolling Stock @saudi

    1 week ago

    Riyadh, Saudi Arabia Siemens Full time

    Represents onsite the Rolling Stock Project Director to the customer and to the BACS consortium. **Duties**: - Profit and Loss responsibility for the onsite RST activities. - Day - to Day communication with the customer representative. - Customer interface risk mitigation - Assuring regular reporting to customer. - Coordinating of all onsite interface...

  • Data Science Associate Instructor

    1 week ago

    Riyadh, Saudi Arabia MILANIE RECRUITER Full time

    **Data Science Associate Instructor** **(Onsite in Riyadh, Saudi Arabia)** **This is an onsite position to teach students in Riyadh, Saudi Arabia. Travel to the Jobsite will be required and it will be a contract role for 4-6 months. All necessary business travel expenses will be handled by Coding Dojo.** **As an instructor, you will lead your own cohort....

  • Iot Onsite Instructor

    2 weeks ago

    Riyadh, Saudi Arabia MILANIE RECRUITER Full time

    This is an onsite position to teach students in Riyadh, Saudi Arabia. Travel to the jobsite will be required and it will be a contract role for 4-6 months. All necessary business travel expenses will be handled by Coding Dojo. As an instructor, you will lead your own cohort. This position includes training through more complex projects, online/on-site...

  • Senior Analyst

    6 days ago

    Riyadh, Saudi Arabia Mercer Full time

    **MMC Technology is now looking for a Senior Analyst - Onsite Technical Support to be based at our Riyadh Office, supporting our Oliver Wyman Colleagues** **The Opportunity** **Key responsibilities of the role include**: **Technical support (% of time spent - 50%)** - Performs installation, training, maintenance, troubleshooting and repair of all OpCo...

  • Customer Support Engineer

    2 weeks ago

    Riyadh, Saudi Arabia Trapeze Group Limited Full time

    Job Summary: This role is a Customer Support Engineer role based in our Riyadh office. The role will be required to work with the Operations Manager and is required to provide technical support for a software product, as well as to hardware supporting system, that is in use by a large government organization. **Job Description**: Role Objective To provide...

  • Data Governance Lead Instructor

    1 week ago

    Riyadh, Saudi Arabia MILANIE RECRUITER Full time

    **Data Governance Lead Instructor** **(Onsite in Riyadh, Saudi Arabia)** **This is an onsite position to teach students in Riyadh, Saudi Arabia. Travel to the Jobsite will be required and it will be a contract role for 4-6 months. All necessary business travel expenses will be handled by Coding Dojo.** **As an instructor, you will lead your own cohort....

  • Big Data/ai Associate Instructor

    1 week ago

    Riyadh, Saudi Arabia MILANIE RECRUITER Full time

    Big Data/AI Associate Instructor (Onsite in Riyadh, Saudi Arabia) This is an onsite position to teach students in Riyadh, Saudi Arabia. Travel to the Jobsite will be required and it will be a contract role for 4-6 months. All necessary business travel expenses will be handled by Coding Dojo. As an instructor you will lead your own cohort. This position...

  • Cybersecurity Associate Instructor

    1 week ago

    Riyadh, Saudi Arabia CODING DOJO INC Full time

    This is an onsite position to teach students in Riyadh, Saudi Arabia. Travel to the jobsite will be required and it will be a contract role for 4-6 months. All necessary business travel expenses will be handled by Coding Dojo._ As an instructor you will lead your own cohort. This position includes training through more complex projects, on-line/on-site...

  • Data Governance Associate Instructor

    1 week ago

    Riyadh, Saudi Arabia MILANIE RECRUITER Full time

    **Data Governance Associate Instructor** **(Onsite in Riyadh, Saudi Arabia)** **This is an onsite position to teach students in Riyadh, Saudi Arabia. Travel to the Jobsite will be required and it will be a contract role for 4-6 months. All necessary business travel expenses will be handled by Coding Dojo.** **As an instructor, you will lead your own...

  • Cybersecurity Teaching Assistant

    1 week ago

    Riyadh, Saudi Arabia CODING DOJO INC Full time

    This is an onsite position to teach students in Riyadh, Saudi Arabia. Travel to the jobsite will be required and it will be a contract role for 4-6 months. All necessary business travel expenses will be handled by Coding Dojo._ As a teaching assistant you will support the bootcamp instructors in teaching, lecturing, live demos and more. The position may...

  • Cybersecurity Lead Instructor

    1 week ago

    Riyadh, Saudi Arabia CODING DOJO INC Full time

    This is an onsite position to teach students in Riyadh, Saudi Arabia. Travel to the jobsite will be required and it will be a contract role for 4-6 months. All necessary business travel expenses will be handled by Coding Dojo._ As an instructor you will lead your own cohort. This position includes training through more complex projects, on-line/on-site...

  • Radar Support Technician

    4 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Raytheon Technologies Full time

    The Senior Logistician will be responsible for supporting the AN / TPY-2 Radar team, reporting to the Radar Lead for day-to-day tasks while on location but administratively to the Section Manager.This onsite unaccompanied position is in Saudi Arabia, and this will be an international assignment with additional compensation.The Senior Logistician will support...

  • Data Science Associate Instructor

    1 week ago

    Riyadh, Saudi Arabia CODING DOJO INC Full time

    This is an onsite position to teach students in Riyadh, Saudi Arabia. Travel to the jobsite will be required and it will be a contract role for 4-6 months. All necessary business travel expenses will be handled by Coding Dojo._ As an instructor you will lead your own cohort. This position includes training through more complex projects, on-line/on-site...

  • 5g Technology Associate Instructor

    2 weeks ago

    Riyadh, Saudi Arabia CODING DOJO INC Full time

    This is an onsite position to teach students in Riyadh, Saudi Arabia. Travel to the jobsite will be required and it will be a contract role for 4-6 months. All necessary business travel expenses will be handled by Coding Dojo._ As an instructor, you will lead your own cohort. This position includes training through more complex projects, online/on-site...

  • Data Science Lead Instructor

    1 week ago

    Riyadh, Saudi Arabia Coding Dojo Full time

    Data Science Lead Instructor - This is an **Onsite position** to teach students in **Riyadh, Saudi Arabia.** **RESPONSIBILITIES**: - Deliver instruction on data science, data analytics, machine learning, Python, SQL, statistics, probability, and data engineering - Facilitate group discussions, demos, and in-class activities - Follow industry trends in big...

  • IT Support Specialist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia aljeel Medical Full time

    At aljeel Medical, we are seeking an IT Support Specialist to join our team. This role is responsible for ensuring customer satisfaction and contributing to service profitability.The IT Support Specialist will support customers in all lab information technologies topics related to bioMérieux solutions in transversal projects with internal and external...

  • Android Development Teaching Assistant

    6 days ago

    Riyadh, Saudi Arabia CODING DOJO INC Full time

    This is an onsite position to teach students in Riyadh, Saudi Arabia. Travel to the jobsite will be required and it will be a contract role for 4-6 months. All necessary business travel expenses will be handled by Coding Dojo._ As a Teaching Assistant, you will support the bootcamp instructors in teaching, lecturing, live demos and more. The position may...

  • 5g Technology Teaching Assistant

    2 weeks ago

    Riyadh, Saudi Arabia CODING DOJO INC Full time

    This is an onsite position to teach students in Riyadh, Saudi Arabia. Travel to the jobsite will be required and it will be a contract role for 4-6 months. All necessary business travel expenses will be handled by Coding Dojo._ As a teaching assistant, you will support the Bootcamp instructors in teaching, lecturing, live demos, and more. The position may...