Mgr-guest Relations

3 weeks ago

جدة, Saudi Arabia Marriott International, Inc Full time

**Additional Information**
**Job Number**24096615
**Job Category**Rooms & Guest Services Operations
**Location**The Jeddah EDITION, 7044 Al Kurnaysh Br Rd, Jeddah, Saudi Arabia, Saudi Arabia, 23613
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**職位概述**

擔任酒店的值班經理，監督酒店的所有運營，確保提供最高水準的招待和服務。代表酒店管理層解決與客人有關的任何情況。管理問題流程並為大堂的客人提供路線指示。擔任客戶關係經理並負責跟蹤服務問題。

**求職者個人資料**

**教育和經驗要求**
- 高中文憑或高中同等學歷 (GED)；2 年賓客服務、前臺或相關專業領域工作經驗。

或者
- 在經認可的大學取得酒店及餐廳管理、酒店管理、工商管理或相關專業的兩年制學位；不要求工作經驗。

**核心工作活動**

**領導客戶服務團隊**
- 利用人際關係和溝通技巧來引導、影響和鼓勵他人；宣導健全的財務/業務決策；表現出誠實/正直；以身作則。
- 鼓勵和建立團隊成員之間的相互信任、尊重和合作。
- 樹立榜樣，示範適當的行為。
- 監督和管理員工。管理所有日常運營。充分瞭解員工的職位，以便在員工缺勤時履行職責。
- 慶祝成功並公開表彰團隊成員的貢獻。
- 與員工建立和保持開放的協作關係，並確保員工在團隊內部也這樣做。

**維護客戶服務和前臺目標**
- 制定具體的目標和計劃，以便優先考慮、組織和完成工作。
- 處理投訴，解決糾紛，解決不滿和衝突，或與他人進行協商。
- 與所有部門保持強而有力的工作關係，以支援酒店運營和目標，並加快解決因酒店的一般運營可能出現的任何問題。
- 根據需要介入任何客戶/員工情況，以確保維護酒店的誠信，實現客戶滿意度並維護員工福祉。
- 確保與員工進行經常性的持續溝通，以建立業務目標意識，傳達期望，認可績效並實現期望的結果。
- 根據需要掌握預算、經營報表和薪資進度報告，以協助部門的財務管理領域。

**確保卓越的客戶服務**
- 提供超越預期的服務，實現客戶滿意並保留客人。
- 透過溝通和協助個人瞭解客人需求，並在需要時提供指導、回饋和個人輔導，改善服務品質。
- 管理日常運營，確保品質和標準，且每天滿足客戶的期望。
- 在展現傑出的待客技能方面擔任領導者。
- 為客戶關係樹立積極的榜樣。
- 回應並處理客人的問題和投訴。
- 授權員工提供卓越的客戶服務。
- 觀察員工的服務行為並向個人和/或經理提供回饋。
- 努力改善服務表現。
- 應要求為客人提供及時的協助。
- 確保員工瞭解客戶服務的期望和因素。
- 參與制定和實施糾正行動計劃，以提升客人滿意度。

**實施專案和政策**
- 實施客戶認可/服務計劃，傳達並確保該流程。
- 確保酒店政策被公平一致地執行，根據標準和當地運作程序（SOP 和 LSOP）完成懲戒程序和存檔，並支援同事評議流程。
- 管理薪酬標準實施。

**開展人力資源活動**
- 識別他人的發展需求，並指導、輔導或以其他方式幫助他人提升知識或技能。
- 為下屬提供指導和指示，包括設定績效標準和監督績效。
- 參與員工漸進性懲處程序。
- 使用員工可用的所有在職培訓工具。
- 徵求員工回饋意見，採用「門戶開放」政策，並審查員工滿意度結果，以確定和解決員工的問題或疑慮。
- 監督持續培訓舉措並在適當時進行培訓。
- 參與員工績效評估流程，並根據需要提供回饋。

**其他責任**
- 透過電話、書面形式、電子郵件或親自向主管、同事和下屬提供資訊。
- 分析資訊和評估結果，以選擇最佳解決方案並解決問題。
- 及時向高管、同事和下屬通知和/或更新相關資訊。
- 在高峰時段，時刻處於公共區顯眼的位置。
- 瞭解並能實施所有應急預案，包括事故、死亡、電梯、盜竊、惡性犯罪、炸彈、火災等。
- 在高需求時段履行前臺工作職責。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體，例如殘障和退伍軍人身分，或是任何其他適行法律所涵蓋的任何其他群體。_

艾迪遜酒店能夠在飯店行業顛覆傳統定義、再創嶄新體驗，離不開精品飯店經營人伊恩-施拉格 (Ian Schrager) 的獨到眼光、享譽全球的豪華飯店服務以及萬豪國際集團的全球影響力。艾迪遜酒店恰如其分地呈獻高雅而不失個性、追求卓越但不千篇一律、舒適自在與超凡魅力兼具的體驗，讓無限精彩匯聚一

  • Mgr-guest Relations

    3 weeks ago

    جدة, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**24160995 **Job Category**Rooms & Guest Services Operations **Location**The Jeddah EDITION, 7044 Al Kurnaysh Br Rd, Jeddah, Saudi Arabia, Saudi Arabia, 23613 **Schedule**Full Time **Located Remotely?**N **Position Type** Management - Marriott International, fırsat eşitliği sunan bir işverendir. İstihdam...

  • Mgr-guest Relations

    2 months ago

    جدة, Saudi Arabia Marriott International, Inc Full time

    **İş Numarası** 24160995 **İş Kategorisi** Rooms & Guest Services Operations **Lokasyon** The Jeddah EDITION, 7044 Al Kurnaysh Br Rd, Jeddah, Saudi Arabia, Saudi Arabia HARİTADA GÖRÜNTÜLE **Çizelge** Full-Time **Uzakta mı bulundu?** N **Konum değişikliği mi?** N **Pozisyon Türü** Management - Marriott International, fırsat eşitliği sunan...

  • Mgr-guest Relations

    2 months ago

    جدة, Saudi Arabia Marriott International, Inc Full time

    **رقم الوظيفة** 24160995 **التصنيفات** Rooms & Guest Services Operations **الموقع** The Jeddah EDITION, 7044 Al Kurnaysh Br Rd, Jeddah, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع آخر؟**...

  • Mgr-guest Relations

    2 months ago

    جدة, Saudi Arabia Marriott International, Inc Full time

    **Stellenangebotsnummer** 24160995 **Tätigkeitskategorie** Rooms & Guest Services Operations **Standort** The Jeddah EDITION, 7044 Al Kurnaysh Br Rd, Jeddah, Saudi Arabia, Saudi Arabia AUF KARTE ANZEIGEN **Beschäftigungsart** Full-Time **Nicht vor Ort?** N **Umzug?** N **Stellenart** Management - Marriott tritt als Arbeitgeber für Chancengleichheit ein....

  • Mgr-guest Relations

    2 months ago

    جدة, Saudi Arabia Marriott International, Inc Full time

    **N. Posizione** 24160995 **Categoria la Posizione** Rooms & Guest Services Operations **Sede** The Jeddah EDITION, 7044 Al Kurnaysh Br Rd, Jeddah, Saudi Arabia, Saudi Arabia VISUALIZZA SULLA MAPPA **Tipologia** Full-Time **Lavora da remoto?** N **Trasferimento?** N **Tipo posizione** Management - Marriott International applica una politica di pari...

  • Mgr-guest Relations

    2 months ago

    جدة, Saudi Arabia Marriott International, Inc Full time

    **Numéro de l'Emploi** 24160995 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** The Jeddah EDITION, 7044 Al Kurnaysh Br Rd, Jeddah, Saudi Arabia, Saudi Arabia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Management - Marriott International souscrit au principe de l’égalité...

  • Mgr-guest Relations

    2 months ago

    جدة, Saudi Arabia Marriott International, Inc Full time

    **职位编号** 24160995 **工作类别** Rooms & Guest Services Operations **地点** The Jeddah EDITION, 7044 Al Kurnaysh Br Rd, Jeddah, Saudi Arabia, Saudi Arabia 在地图中查看 **编制** Full-Time **远程申请?** N **重新安置？** N **职位类型** Management -...

  • Mgr-guest Relations

    2 months ago

    جدة, Saudi Arabia Marriott International, Inc Full time

    **職務編號** 24160995 **工作類別** Rooms & Guest Services Operations **地點** The Jeddah EDITION, 7044 Al Kurnaysh Br Rd, Jeddah, Saudi Arabia, Saudi Arabia 在地圖中查看 **工作編制** Full-Time **身處外地？** N **願意海外赴任？** N **職位類型 管理** Management - Marriott International...

  • Guest Relations Hostess

    2 months ago

    جدة, Saudi Arabia DA Hospitality Full time

    The Guest Relations Host plays a crucial role in providing exceptional customer service to our guests. This position involves welcoming guests, addressing their inquiries and needs, and ensuring a memorable experience. **Responsibilities** - ** Guest Welcome**: Greet guests warmly upon arrival, providing a friendly and inviting atmosphere. - ** Information...

  • Agent-guest Relations

    3 months ago

    جدة, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24155535 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information regarding...

  • Guest Relation Supervisor

    3 months ago

    جدة, Saudi Arabia MOVENPICK Full time

    **Company Description** Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Relation Manager

    1 month ago

    جدة, Saudi Arabia RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Guest Relations Manager

    3 weeks ago

    جدة, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**24160995 **Job Category**Rooms & Guest Services Operations **Location**The Jeddah EDITION, 7044 Al Kurnaysh Br Rd, Jeddah, Saudi Arabia, Saudi Arabia, 23613 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the highest levels of...

  • Guest Relations Manager

    2 months ago

    جدة, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24160995 **Job Category** Rooms & Guest Services Operations **Location** The Jeddah EDITION, 7044 Al Kurnaysh Br Rd, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the highest levels of...

  • Assistant Guest Relations Manager

    3 weeks ago

    جدة, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**24096615 **Job Category**Rooms & Guest Services Operations **Location**The Jeddah EDITION, 7044 Al Kurnaysh Br Rd, Jeddah, Saudi Arabia, Saudi Arabia, 23613 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...

  • Agent-guest Relations

    2 months ago

    جدة, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24162201 **Job Category** Rooms & Guest Services Operations **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Supply guests with directions and information...

  • Guest Relations Agent

    3 weeks ago

    جدة, Saudi Arabia Marriott International, Inc Full time

    **Additional Information**Must be a Saudi national (by law) **Job Number**23201458 **Job Category**Rooms & Guest Services Operations **Location**The Jeddah EDITION, 7044 Al Kurnaysh Br Rd, Jeddah, Saudi Arabia, Saudi Arabia, 23613 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management **Welcome to our family** - **Must be a Saudi...

  • Specialist-guest Experience

    3 months ago

    جدة, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24153698 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Jeddah Corniche, Cornich Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Expert

    2 months ago

    جدة, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24159083 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Jeddah Corniche, Cornich Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Mgr-sales (Ebc)

    3 months ago

    جدة, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24145466 **Job Category** Sales & Marketing **Location** Jeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Leads and manages activities related to the sales...