Ksa Technical Support Engineer
2 days ago
Imagine yourself
- Doing meaningful work that makes an everyday impact on the world around you.
- Thriving in a supportive team environment that inspires you to strive for excellence.
- Joining a company with a proven track record of success and an exciting future.
- Contributing to a brighter, more sustainable future.
As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.
Reporting to the Country Manager KSA_,_ as the Technical Support Engineer you will be responsible for_ _supporting our channel partner associates and our end user customers., providing technical support, identifying issues and offering solutions. You will also be responsible for training our channel partner, and conducting joint visits. This role will involve significant travel across Kingdom of Saudi Arabia, with some overnight stays.
This is a remote role, ideally you would be located in or around Riyadh, but not essential.
**In this role, a typical day will look like**:
- Establishing and maintaining strong customer relationships by making periodic contact/visits, exploring specific needs, resolving problems, and establishing service strategies.
- Evaluating Channel partners associates service abilities, maintain skills matrix, identify, and plan development and trainings for them.
- Ensuring lean and accurate parts inventory within the region, use established work instructions to provide repair, calibration, certification, testing, and preventative maintenance services for all Hach equipment.
- Actively promote contractual service agreements and upgrade purchases of new equipment and provide training on Hach installed equipment to customers.
- Following safe work practices appropriate for the environment including awkward or cramped spaces, electrical and mechanical hazards.
- Performing other customer service-based duties as assigned.
**The essential requirements of the job include**:
- A minimum of certificate or diploma in instrumentation, electrical, electronic, or equivalent. University degree is preferred.
- A minimum of 3 years of industry experience
- Proficient with commonly used electronic test equipment (such as digital voltmeters) & mechanical aptitude.
- Drivers licence
Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 16,000 associates, you join a unique culture and work environment _where purpose meets possibility_: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources—and building rewarding careers along the way.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you’ve ever wondered what’s within you, there’s no better time to find out.
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