Technical Support Engineer
2 months ago
**Role**: Technical Support Engineer - Technical Operations (Platform & Applications)
**Location**: Abu Dhabi, UAE
**Duration**: Yearly Extendable
**Job Summary**:
**Responsibilities**:
- Assist with routine maintenance tasks, such as updates, patches, and backups.
- Maintain documentation of systems, procedures, and incident reports.
- Support internal users with access, configuration, and troubleshooting of SRE-managed services.
- Participate in on-call rotations, respond to incidents, and perform root cause analysis.
- Monitor system alerts and performance metrics.
- Develop and update knowledge base articles and user guides.
- Collaborate with SRE, Development, and Infrastructure teams.
- Contribute to continuous improvement of operational processes.
- Identify opportunities for automation and scripting to improve efficiency.
**Skills and Qualifications**:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Strong knowledge of incident management and ticketing systems (e.g., Jira, ServiceNow).
- Familiarity with monitoring tools and technologies (e.g., Prometheus, Grafana, ELK).
- Hands-on experience in cloud platforms (Azure, AWS) and containerization technologies (Docker, Kubernetes), CI/CD & Gitlab.
- Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
- Ability to work in a fast-paced, dynamic environment, and manage multiple priorities effectively.
- Willingness to participate in an on-call rotation and work flexible hours as needed.
**Preferred Qualifications**:
- Experience with automation tools and scripting languages (e.g., Python, Bash).
- Certification in ITIL, cloud platforms, or relevant technologies.
- Experience in a DevOps or Site Reliability Engineering (SRE) environment.Knowledge of network and security fundamentals.
**Requirements**:
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