Senior Consultant

6 months ago


Riyadh, Saudi Arabia Teliolabs Communication Full time

**Senior Consultant (for Demand and Capacity Management)**:
**Type**: Full time Permanent position

**Roles and Responsibilities**:
Key Activities
- Provides leadership in IT infrastructure Capacity Management to meet the requirements.
- Ensure that IT infrastructure capacity is optimized and matched to the evolving agreed needs of the business.
- Responsible for the Capacity Review and Reporting, which reflects the current and future needs of the business. Project/Forecast future capacity requirements based on business plans, usage trends, sizing of new services, etc.
- To provide advice and guidance to all other areas of the business and IT on capacity and performance related issues.
- To ensure that service performance meets or exceeds agreed targets, by ensuring adequate capacity and an appropriate level of monitoring of system performance are set.
- Strategic planning of changes to the Capacity Plan and the performance and capacity of services. Perform capacity impact of new service.
- To ensure that proactive measures to improve the performance of services are implemented whenever it is cost justifiable to do so.
- Manage incoming demand for capacity models.
- Develop effective forecast models based on industry trends and demand patterns.
- Support management with risk assessments and mitigation activities.
- Propose and implement solutions to improve demand forecast accuracy.
- Successfully communicate forecast and inventory estimations to management.
- Monitor and report on important changes in forecasts, budgets, and business strategies

**Job Qualifications and Requirements**:
Knowledge and Experience
- Bachelor’s degree in computer science or a related field. At least 10 years of IT
- experience of which at least 5 years’ experience in capacity / demand management role.
- Good understanding or experience in supporting multiple IT platforms.
- Strong interpersonal skills
- Strong experience in developing strategic roadmaps, report and perform analytics.
- Possesses good communication skills and strategic thinking.
- Ability to work and thrive in a dynamic, team-oriented environment.
- Native-level Arabic skills required

Education and Certifications
- Certification in Enterprise Risk Management preferred


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