Regulatory Compliance Officer
2 days ago
Unifonic is a Customer Engagement Platform that enables organizations to delight customers with remarkable omnichannel experiences. By unifying communication channels, messaging apps, and chatbots, Unifonic streamlines conversations at every touchpoint throughout the customer journey
**Regulatory Compliance Officer**
- Ensure that the organization has an engagement framework with the regulator (CITC).
- Work hand in hand with management and staff to identify and manage regulatory compliance risks.
- Maintain and coordinate an open line of communication with all relevant decision makers and stakeholders to keep all parties informed of regulatory communication and impact.
- Organize regular training sessions for employees to efficiently communicate key regulatory changes and updates.
- Support in creating and implementing organizational policies, standards, and procedures to comply with applicable regulations.
- Research industry compliance regulations and policies.
- Evaluate internal operational and procedural compliance.
- Maintain regulatory compliance internally through communicating requirements, obtaining approvals, and training stakeholders.
- Develop and maintain a compliance recordkeeping system.
- Keep up with compliance requirements and amendments to regulations.
- Identify roadblocks and propose process improvements.
- Maintain compliance communication register and documentation.
- Create and manage action plans in response to regulatory compliance audit discoveries and compliance violations.
- Remediate any regulatory audits, periodic reviews, and compile gaps and action plan.
- Hands-on 3+ years of experience as a compliance analyst or specialist within an enterprise-level organization.
- Strong experience in both reviewing and drafting policies and documentation in both Arabic and English.
- Compliance management or project management certification is a plus.
- Experience in international standards and local regulatory requirements related to telecommunications, data protection, and data localization.
- Higher Education/Bachelor’s Degree in Technology or Management field.
- Excellent communication skills, both written and oral.
- Ability to effectively plan, manage and complete projects in line with stakeholders’ needs and expectations, and organizational strategic objectives.
- Diligent attention to detail and advanced analytical abilities.
- Fluent in English and Arabic with excellent writing/editing and verbal communication skills.
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