IT Help Desk

SUMMARY: Reporting to the Manager of Information Technology, coordinates and carries out help

desk services, providing computer desktop support and technical assistance to staff,

students, and parents as the first point of contact for technical infrastructure problems.

user account administration, and coordinates the flow of the help desk ticket queue for

the IT Department.

DUTIES:

- Oversees the ticket queue, ensuring the equitable distribution of work orders amongst techniciansnand tracks and maintains work order status to ensure timely completion. Escalates problems and coordinates resolutions, alerting other IT staff, manager, and outside service vendors as required.
- Investigates, diagnoses, and resolves system problems related to networks, software, internet access, telephones, and hardware for District systems users. Provides help desk services via remote access to troubleshoot and support district staff on software use
- Provides account administration on various systems for staff, students and parents.
- Maintains the district’s IT inventory through the importing, assigning, and retiring of district assets.Orders equipment, software, computers, parts, cellular phones, VOIP, etc. and follows up on orders, requirements, warranties, and other related documentation.
- Identifies, tests, evaluates, and recommends new products, solutions, and services for suitability to District needs.
- Creates and maintains IT documentation, including technical manuals and user guides and ensures they are accurate, up to date and properly distributed.
- Tracks and reports on user needs and support requirements to identify and communicate trends.
- Performs other assigned comparable duties within the scope of knowledge, skills and abilities required by the position.

**Job Types**: Full-time, Contract

Pay: From ﷼20.68 per hour

Expected hours: 9 per week

**Experience**:

- Help desk: 1 year (required)
- Windows: 1 year (required)