Client Service Specialist
1 day ago
**Essential Role Functions**
- Address client inquiries and resolve issues promptly
- Maintain a deep knowledge of company products and services to provide accurate information to clients
- Coordinate with various teams to ensure client requests are handled appropriately and in a timely manner
- Manage client accounts and transactions
- Conduct client satisfaction surveys and implement necessary changes
- Develop and maintain strong relationships with clients
- Prepare regular reports on client interactions for management review
- Assist in product development by gathering feedback from clients
**Other Skills and Experience**
- Proven experience in a client services or customer service role
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficiency with customer relationship management (CRM) software
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with the freight industry is a plus
- Experience using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Ability to work with a team and manage multiple tasks
**Experience**: Required
- 2 year(s): Excellent communication and problem-solving skills
- 2 year(s): Minimum 2 years' experience business administration or related role
**Education**: Required
- High School or better
**Behaviors**: Required
- Team player: Works well as a member of a group
- Detail-oriented: Capable of carrying out a given task with all the details needed to get the task done well
**Motivations**: Required
- Goal completion: Inspired to perform well by the completion of tasks
- Ability to make an impact: Inspired to perform well by the ability to contribute to the success of a project or the organisation
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