Ccaas Technical Solutions Architect. Emea

4 weeks ago

Riyadh, Saudi Arabia Cisco Systems Full time

Why You’ll Love Cisco

Cisco is on a transformation journey from a historical infrastructure company to SaaS and recovering revenue Industry leader.

We are leaning into the future with innovations in Customer Engagement as one of the key architectures leading this transformation. In this role you will be an integral part of that transformation.

What You’ll Do

As a CCaaS Technical Solutions Architect (TSA) your primary responsibility is to provide technical guidance and presales engineering support for Cisco Customer Engagement sales pursuits for customers across multiple verticles.

Key Responsibilities
- Key collaborator and technical contributor on a stellar team of Presales Architects
- Support a matrix of CCaaS Sales Specialists and General Account teams with direct opportunity support, business development, and partner mentoring and development.
- Promote the business and technical value of CCaaS, CPaaS, AI, WFO, Platform and Journey as a Service, and the broader Cisco Contact Center and Collaboration suite of offerings.
- Design and present solutions and impactful demonstrations to customer stakeholders, focusing on the impact of the business outcome and not necessarily the underlying technologies
- Lead proof of concept or trial motions in support of customer outcome and technical closure.
- Encourage partners to adopt, sell and build competency deploying Cisco CCaaS technologies.
- Help partner technical sales teams design innovative architectural solutions that drive strategic objectives and help differentiate partner offerings.
- Build trusted technical advisor relationships with Customers and leaders of various partner groups, linking the Cisco vision to relevant business strategies.
- Embrace the use of opportunity management tools such as SFDC to navigate the sales lifecycle leveraging relevant Cisco enablement programs to drive pipeline and track sales activities.
- Ability to articulate the business value of the Cisco Customer Engagement portfolio to both technical and non-technical audiences within the Cisco customer base, including executive and technical decision makers.
- For technical audiences, ensure the architectural impact of Cisco technology in system designs and proposals is understood, valued and technically sound.
- Occasional customer travel required. Examples include visiting customer sites to present solutions and build trusted advisor relationships, escorting customers to sales briefings, attending industry conferences and trade shows, and attending Cisco corporate events.

Who You’ll Work With:
In this role you will partner with a team of Customer Engagement and Collaboration Sales Specialists, as well as a matrix of Account Manager and Systems Architect teams for specific customers. As a technical representative for the CCaaS portfolio, you will work closely with the Product Teams, Global Collaboration Sales Teams, and attend and/or present at internal and industry-facing events such as Cisco Live, Enterprise Connect, Impact, SEVT, and Webex One.

Who You Are:

- You’re an excellent communicator with strong presentation and demonstration skills
- You have deep technical acumen and foundational knowledge of CCaaS, CPaaS and/or other cloud-based communication technologies in a presales capacity
- You have a deep technical understanding of the Contact Center field - on-prem and cloud
- Experience consulting with customers through premise based to cloud migrations.
- Experience with AI, CRM, WFO, Customer Journey as a Service.
- You have at least 4 years of Consulting or Pre-Sales Engineering experience
- You have a university degree in a technical discipline or equivalent professional experience
- You possess a growth mindset and thrive in an environment of continuous education and product evolution
- You have intimate knowledge of business and technical trends in the Customer Engagement industry and love to share insights with teammates, customers, and partners
- You prioritize teamwork, personal and professional growth, and organizational development
- You’re autonomous, great with time and calendar management, enjoy a fast-paced environment, and are comfortable with change
- You’re driven to achieve, creatively using internal and external resources to drive winning outcomes
- Prior delivery or configuration experience with CC, CCaaS, and/or CPaaS platforms is preferred
- Knowledge of programmability concepts such as RESTful APIs, SDKs, JavaScript and JSON is an advantage
- Knowledge of Cisco Internetworking technologies is beneficial

Why Cisco

At Cisco, each person brings their different talents to work as a team and make a difference.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers

entertainment, retail, healthcare, education and more - from Smart-Cities to your everyday devices.

We benefit everyone - We do

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