Machines Support
17 hours ago
Location: RIYADH - DIS, Saudi Arabia
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
We have been present in Saudi Arabia for 40 years and with over 600 employees to date, we are growing rapidly. Together we are delivering our signalling, control and train protection systems for the North -South Railway (NSR), the longest system of it’s kind in the world. Together we are key suppliers of In-flight entertainment and connectivity systems as well as air traffic management solutions in Saudi. We are making Saudi Arabia a safer place by securing the country’s critical infrastructure and e-security solutions that secure the country’s electronic payment systems. Thales has been selected to supply major electronic systems for air defence and the Group also supplied communication and optronic systems for the Army, the Saudi Arabia National Guards and the Air Force.
Thales, World leader in Digital Security, has strong presence in Middle East providing hardware, software and consulting services to the government sector.
Within this context, we are looking for a **_Support & Maintenance Engineer _**based in Riyadh KSA able to fulfill the following objectives:
- Handle the Operation, Support and Maintenance of the Personalization machines/ Industrial Printers used in the customer site
- Work with the customer operation team and solve any issues in operation
- Data collection and reporting to the management and the customer
- Respond to the customer service desk incidents in a timely manner to ensure their satisfactory closure
- Perform preventive maintenance operations on the machines in scheduled manner
- Obtain the Support & Maintenance Manager approval prior to disclosing any information, agree or disagree any issues with the client given the sensitivity of this support role
- Ensure all support incidents and their resolutions are well documented in the local support portal
- Check the production area for cleanliness, note any obvious signs of dust and debris around the printers.
- Verify Printer Firmware.
- Check the laser heads
- Clean Printing heads and inspect for any visible issues.
- Check Ink level prior to operation.
- Check Sensors, detection and any variance during booklet movement in carriage.
- Check Ink spray level inside the printer (purge unit).
- Check connections and cables used by the printers.
- Consult the team leader or manager for any issues, knowledge gathering trainings status.
**Experience / Background**:
- Degree in electrical, electromechanical, computer engineering or related field
- Fluent in English (Written and Oral)
- At least 5 years of experience as a service engineer/technician in a related field
**Skills **(Must Have):
- Experience in operation and maintenance of industrial machines
- IT capabilities & knowledge (Windows)
**Skills **(Nice to Have):
- Experience in Smart Cards technology and personalization concepts
- Basic knowledge in computer networks
**Key competencies**:
- Critical thinking and problem solving skills
- Ability to work under pressure
- Strong adaptability & Stress tolerance
- Team work and good communication skills
- Strong aptitude for learning new technologies quickly
- Meet challenging deadlines and good with time management.
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