Client Relations Management Team Lead

3 weeks ago

جدة, Saudi Arabia FMT logistics services Full time

**Company**: FMT Logistics Services

**Location**:Jeddah, Saudi Arabia

**Industry**: Heavy Truck Transportation and Land Transportation

**Position Overview**:
**Key Responsibilities**:
**1.** **Team Leadership**:

- Supervise, train, and mentor the customer service team to ensure high performance.
- Delegate tasks effectively and monitor progress to meet departmental goals.
- Foster a client-focused culture within the team by encouraging proactive communication and collaboration.

**2.** **Client Relationship Management**:

- Serve as the primary point of contact for key clients, ensuring their needs are met efficiently.
- Build and maintain strong relationships with clients by understanding their requirements and providing tailored solutions.
- Address and resolve client concerns or complaints promptly, ensuring satisfaction and retention.

**3.** **Operational Excellence**:

- Develop and implement processes to improve response times and service quality.
- Monitor and analyze client feedback to identify trends and recommend improvements.
- Collaborate with operations, sales, and other departments to ensure seamless service delivery.

**4.** **Reporting and Insights**:

- Prepare and present regular reports on team performance, client satisfaction, and service metrics.
- Track client engagement and identify opportunities for upselling or cross-selling services.
- Provide insights and recommendations to senior management to enhance client experiences.

**5.** **Compliance and Quality Assurance**:

- Ensure all client interactions comply with company policies and industry regulations.
- Conduct regular quality checks to maintain high standards of customer service.
- Manage client contracts and service-level agreements (SLAs) effectively.

**Qualifications**:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum 5 years of experience in client relations or customer service, with at least 2 years in a leadership role.
- Strong understanding of logistics and transportation industry dynamics.
- Proven ability to manage and resolve client concerns effectively.
- Excellent interpersonal, communication, and negotiation skills.
- Fluency in Arabic and English is preferred.

**Key Competencies**:

- Leadership and team management.
- Client-centric mindset with strong problem-solving skills.
- Ability to work under pressure and manage multiple priorities.
- Strategic thinking and attention to detail.
- Strong organizational and time management skills.

Pay: From ﷼6,000.00 per month

Ability to commute/relocate:

- Jeddah: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your notice period?
- What is your current salary package in SAR?
- What is your expected salary in SAR?

**Experience**:

- Customer Service: 5 years (required)

**Language**:

- English (required)

**Location**:

- Jeddah (required)

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