Butler Service Desk Agent

2 days ago

Riyadh, Saudi Arabia Marriott International, Inc Full time

**Additional Information** (Saudi only)

**Job Number** 23149355

**Job Category** Rooms & Guest Services Operations

**Location** The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Service Desk Agent

    5 days ago

    Riyadh, Saudi Arabia Masader Full time

    Masader is looking for a Service Desk Agent to be placed for one of the clients based in KSA Riyadh Role : Service Desk Agent CService Desk - Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team. COVID-19 considerations: yes

  • Service Desk Agent

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Haji Hussein Alireza & Co., Ltd. Full time

    Service Desk Agent Job DescriptionWe are seeking a skilled Service Desk Agent to join our team at Haji Hussein Alireza & Co., Ltd. As a Service Desk Agent, you will be responsible for handling customer inquiries and providing them with exceptional service.Main Responsibilities:Respond to customer inquiries via phone in a timely and professional...

  • Butler

    6 days ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23027131 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** Y **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to...

  • Butler Valet

    5 days ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23102410 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to...

  • Butler

    4 days ago

    Riyadh, Saudi Arabia wise recruitment Full time

    As a Butler, you will be the epitome of discretion and grace as you attend to the needs of the residence's esteemed house owner. Your role requires a keen attention to detail and an unyielding commitment to excellence as you ensure that every aspect of the house is maintained to the highest standard. You will learn the preferences, allergies and dislikes of...

  • Private Butler

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full time

    This is a full-time on-site role for a Private Butler at the villa of the Chairman of AlTouq Group located in Riyadh, Saudi Arabia. The Private Butler will be working with a team of Butlers and will be responsible for providing personalised services, managing household tasks, organising events, and ensuring high service delivery standards.SkillsExperience in...

  • Butler- Riyadh

    6 days ago

    Riyadh, Saudi Arabia Charles MacPherson Associates Inc. Full time

    **Butler Riyadh, Saudi Arabia** **Position Overview**: Seeking an experienced Butler for a formal residence in Riyadh. The successful applicant will be experienced with providing both formal and semi-formal food and beverage service for the family and their guests. This position is full-time, live-in and will report to a senior Travelling Butler. There is...

  • Personal Butler

    3 days ago

    Riyadh, Saudi Arabia Nathan & Nathan HR Full time

    ,Our very important principal and family-based client in the Kingdom of Saudi Arabia is looking for a **Personal Butler **who can be based in Riyadh. As the **Personal Butler **you are expected to be highly professional, detail-oriented, and attentive to the needs and preferences of the HNWI. They should possess excellent communication and organizational...

  • Personal Butler

    6 days ago

    Riyadh, Saudi Arabia Nathan & Nathan Human Resources Full time

    Our very important principal and family-based client in the Kingdom of Saudi Arabia is looking for a Personal Butler who can be based in Riyadh. As the Personal Butler you are expected to be highly professional, detail-oriented, and attentive to the needs and preferences of the HNWI. They should possess excellent communication and organizational skills, be...

  • Butler

    4 weeks ago

    Riyadh, Saudi Arabia Nathan & Nathan HR Full time

    Our very important principal and family-based client in the Kingdom of Saudi Arabia is looking for a **Female Butler **who can be based in Riyadh. This live-in position with food and accommodation provided always is a very key role in looking after a very prominent Middle Eastern client. The ability to pay close attention to every detail and ensure that...

  • Butler Staff Member

    22 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags مدينة القدية Full time

    Six Flags مدينة القدية is a leading entertainment company that offers a range of exciting attractions and experiences. We are seeking a skilled Butler - In Park services professional to join our team and provide exceptional guest experiences.As a Butler - In Park services staff member, you will be responsible for taking orders from guests and...

  • Senior Airport Services Agent

    5 days ago

    Riyadh, Saudi Arabia Qatar Airways Full time

    About the Role An exciting opportunity to join the Qatar Airways Ground Services Outstations Team to support our operations in Riyadh, Kingdom of Saudi Arabia. we are currently recruiting for the role of Senior Airport Services Agent. The successful applicant will be responsible for providing quality service to passengers in respect to check-in, boarding,...

  • Butler Assistant

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags مدينة القدية Full time

    Six Flags مدينة القدية is looking for a skilled Butler Assistant to provide exceptional guest experiences. In this role, you will be responsible for serving food and beverages in a fast-paced environment, while ensuring a clean and welcoming area.The ideal candidate will have experience in the food and beverage industry or a related field, as well...

  • Front Desk Agent

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SOFITEL Full time

    About the PositionSOFITEL is seeking a highly skilled and organized Reservations Agent to join our team. The successful candidate will have excellent communication skills and be able to handle multiple tasks simultaneously.Main Responsibilities:Revenue Maximization: Utilize effective upselling techniques to maximize room revenue through telephone...

  • Technical Service Desk Professional

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Wipro Technologies Full time

    Job OverviewThe Wipro Service Desk Analyst position is a critical role that serves as the first point of contact for B2B users who interact with the Wipro Service Desk.Key FunctionsPrimary User SupportRespond to queries from clients through various channels such as calls, portal, emails, and chats.Familiarize yourself with each client's applications and...

  • Female Concierge Agent

    5 days ago

    Riyadh, Saudi Arabia Parisima Talent Full time

    **CLIENT: Luxury Hospitality Client** **JOB TITLE: Female Concierge Agent** **Concierge Agent** **Responsibilities**: - Works with guests pre arrival and in house to ascertain preferences and provide insightful recommendations. - Conducts pre arrival process to contact all future guests to arrange services including but not limited to Wine Tastings,...

  • Wipro Service Desk Analyst Role

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Wipro Technologies Full time

    Service Desk Analyst RoleThe Service Desk Analyst is responsible for providing primary user support and customer service to B2B users who interact with the Wipro Service Desk.Key TasksClient SupportRespond to queries from clients through various channels.Develop knowledge of basic operations of common software, hardware, and equipment.Record...

  • IT Help Desk

    4 weeks ago

    Riyadh, Saudi Arabia Fircroft Arabia Full time

    As a Service Desk Analyst you will play a crucial role in delivering exceptional IT support services to clients in Saudi Arabia. Your primary responsibilities will include: **1. L1 Service Desk Support**: - Address and resolve user issues in a timely and customer-friendly manner. - Document all service desk interactions and resolutions accurately. **2. IT...

  • IT Service Desk Specialist

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Smart Technology Solutions Full time

    About Smart Technology SolutionsWe're a dynamic IT solutions provider supporting businesses across the MENA region with cutting-edge technology. Our team is passionate about delivering exceptional service and innovative solutions.Role OverviewThe Service Desk Engineer will serve as the first point of contact for all IT-related queries, delivering outstanding...

  • Service Desk Specialist

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Al Falak Full time

    We are looking for a dedicated Service Desk Specialist to provide exceptional customer support and technical assistance to our clients. In this role, you will be the primary point of contact for customers, handling their queries and resolving any technical issues they may encounter.You will utilize your excellent communication and problem-solving skills to...