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IT Help Desk

4 weeks ago

Riyadh, Saudi Arabia Fircroft Arabia Full time

As a Service Desk Analyst you will play a crucial role in delivering exceptional IT support services to clients in Saudi Arabia. Your primary responsibilities will include:
**1. L1 Service Desk Support**:

- Address and resolve user issues in a timely and customer-friendly manner.
- Document all service desk interactions and resolutions accurately.

**2. IT Infrastructure Monitoring**:

- Monitor the client's IT infrastructure and services.
- Take proactive response actions for alerts based on standard operating procedures.
- Collaborate with relevant teams to ensure the stability and performance of IT systems.

**3. Major Incident Management**:

- Join major incident management calls.
- Provide necessary support from the service desk perspective during critical incidents.
- Work closely with other teams to ensure timely incident resolution.

**4. Operational Reporting**:

- Create operational reports detailing service desk performance and key metrics.
- Share reports with stakeholders and contribute insights for continuous improvement.

**5. Continual Improvement**:

- Actively participate in continual improvement activities.
- Identify opportunities for enhancing service desk processes and user satisfaction.
- Collaborate with the team to implement improvements and best practices.

**Qualifications and Skills**:

- 6 Months to 1 Year of experience in a similar role.
- Familiarity with IT infrastructure monitoring tools.
- Knowledge of standard operating procedures in responding to alerts.
- Experience in participating in major incident management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to create and present operational reports.

**Benefits**:

- Competitive salary
- Health insurance
- Professional development opportunities
- Collaborative and dynamic work environment

**Salary**: From ﷼7,000.00 per month

Ability to commute/relocate:

- Riyadh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have experience with Incident Management Calls?
- This is an entry level position and only one year of experience is required in IT help desk or similar position.
- How many years of experience do you have in IT Help desk or similar roles?
- Please mention your Nationality
- Please mention your Current Salary
- Please mention your Salary Expectation