IT Help Desk

3 weeks ago


Riyadh, Saudi Arabia Fircroft Arabia Full time

As a Service Desk Analyst you will play a crucial role in delivering exceptional IT support services to clients in Saudi Arabia. Your primary responsibilities will include:
**1. L1 Service Desk Support**:

- Address and resolve user issues in a timely and customer-friendly manner.
- Document all service desk interactions and resolutions accurately.

**2. IT Infrastructure Monitoring**:

- Monitor the client's IT infrastructure and services.
- Take proactive response actions for alerts based on standard operating procedures.
- Collaborate with relevant teams to ensure the stability and performance of IT systems.

**3. Major Incident Management**:

- Join major incident management calls.
- Provide necessary support from the service desk perspective during critical incidents.
- Work closely with other teams to ensure timely incident resolution.

**4. Operational Reporting**:

- Create operational reports detailing service desk performance and key metrics.
- Share reports with stakeholders and contribute insights for continuous improvement.

**5. Continual Improvement**:

- Actively participate in continual improvement activities.
- Identify opportunities for enhancing service desk processes and user satisfaction.
- Collaborate with the team to implement improvements and best practices.

**Qualifications and Skills**:

- 6 Months to 1 Year of experience in a similar role.
- Familiarity with IT infrastructure monitoring tools.
- Knowledge of standard operating procedures in responding to alerts.
- Experience in participating in major incident management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to create and present operational reports.

**Benefits**:

- Competitive salary
- Health insurance
- Professional development opportunities
- Collaborative and dynamic work environment

**Salary**: From ﷼7,000.00 per month

Ability to commute/relocate:

- Riyadh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have experience with Incident Management Calls?
- This is an entry level position and only one year of experience is required in IT help desk or similar position.
- How many years of experience do you have in IT Help desk or similar roles?
- Please mention your Nationality
- Please mention your Current Salary
- Please mention your Salary Expectation


  • IT Help Desk

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Fircroft Arabia Full time

    As a Service Desk Analyst you will play a crucial role in delivering exceptional IT support services to clients in Saudi Arabia.Your primary responsibilities will include:1.L1 Service Desk Support: Address and resolve user issues in a timely and customerfriendly manner. Document all service desk interactions and resolutions accurately.2.IT Infrastructure...


  • Riyadh, Saudi Arabia Jadeer Full time

    **Are you a Help Desk Technician with a passion for providing exceptional IT support? Join us!** **About Our Client**: We are hiring for a reputable software company in KSA known for its outstanding IT support services. This company is dedicated to ensuring smooth and efficient IT operations for its clients. **The Role**: As a Help Desk Technician, you...


  • Riyadh, Saudi Arabia Jadeer Full time

    Are you a Help Desk Technician with a passion for providing exceptional IT support Join us!About Our Client: We are hiring for a reputable software company in KSA known for its outstanding IT support services. This company is dedicated to ensuring smooth and efficient IT operations for its clients.The Role: As a Help Desk Technician you will provide...

  • Help Desk Technician

    3 months ago


    Riyadh, Saudi Arabia Abacus Technology Full time

    Overview: Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position. **Responsibilities**: Qualifications: **_ **EOE/M/F/Vet/Disabled


  • Riyadh, Saudi Arabia Khayira Holding Company Full time

    Help Desk Specialist Perform regular checks and updates of operating systems to maintain optimal performance and security. Manage software installations, upgrades, and licensing to ensure compliance with legal requirements and maximize operational efficiency. Implement robust security measures to protect all PCs and laptops from viruses, malware, and...

  • Help Desk Specialist

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Khayira Holding Company Full time

    Help Desk SpecialistPerform regular checks and updates of operating systems to maintain optimal performance and security.Manage software installations, upgrades, and licensing to ensure compliance with legal requirements and maximize operational efficiency.Implement robust security measures to protect all PCs and laptops from viruses, malware, and other...

  • It-help Desk

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Qoyod Full time

    Job SummaryResponsibilities: Provide immediate first level support; Whether via phone or remote access including to problem resolution for software/hardware. Preventive maintenance of the HW and SW according to agreed plans. Perform minor software and minor hardware repairs. Diagnosing errors, troubleshoot & maintain network connections or any other computer...

  • IT Help Desk Support

    2 months ago


    Riyadh, Saudi Arabia IKEA Full time

    **Company description** Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them. Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA...

  • Help Desk

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia SSC Egypt Full time

    Configures operating systems and using remote desktop connections to provide immediate support. Installation and configuration for VPN clients according to the customer's policies and procedures. Ensures security and upgrades are applied to desktops and laptops and kept up to date Diagnoses and troubleshoots technical issues, including account setup and...

  • Asstmgr-front Desk

    3 weeks ago


    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23073089 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level...

  • Service Desk Analyst

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Wipro Full time

    We are currently hiring for Service Desk Analyst role in Riyadh, KSA.We are looking for Arabic Speakers for this opportunity. Job summary:The Service Desk Analyst is responsible for providing first-line technical assistance to customers, relating to both company-supported and military specification computer applications and platforms. Response to queries...

  • Help Desk

    2 weeks ago


    Riyadh, Saudi Arabia SSC Egypt Full time

    Configures operating systems and using remote desktop connections to provide immediate support. - Installation and configuration for VPN clients according to the customer’s policies and procedures. - Ensures security and upgrades are applied to desktops and laptops and kept up to date - Diagnoses and troubleshoots technical issues, including account setup...

  • Help Desk Specialist

    2 weeks ago


    Riyadh, Saudi Arabia Khayira Holding Company Full time

    Perform regular checks and updates of operating systems to maintain optimal performance and security. Manage software installations, upgrades, and licensing to ensure compliance with legal requirements and maximize operational efficiency. Implement robust security measures to protect all PCs and laptops from viruses, malware, and other potential...


  • Riyadh, Saudi Arabia Innovative Contractors for Advanced Dimensions (ICAD) Full time

    The Role - Acting as a single point of contact to support service users and customers reporting issues, requesting information, access, or other services, for all users in RAC, KKIA and outsiders - Identify and diagnose issues and problems - Categorize and record reported queries and provide solutions on L1 support - Advise users on appropriate course of...

  • Front Desk Manager

    2 weeks ago


    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24018688 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Front Desk Manager

    2 weeks ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis....


  • Riyadh, Saudi Arabia Airbus Full time

    **Key Responsibilities** - Setup of UHDs in quality, cost, and time, based on the design concepts and the Integrated Master Schedule (IMS). - Support and supervise the installation and execution of defined service management processes in the UHD as well its integrative process support function within the O&S organization. - Deliver UHD daily operations...

  • Service Desk Analyst

    2 weeks ago


    Riyadh, Saudi Arabia Precision Hire Solution Full time

    Job DescriptionFirst point of contact for users who are experiencing IT issues. This role requires a serviceoriented individual with strong communication skills and the ability to resolve technical problems. The analyst will provide support and guidance to users ensuring the efficient operation of the organizations IT infrastructure.Provide firstlevel...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Mackenzie Jones Full time

    Our client is a general management consulting firm, widely regarded as a global leader in business strategy consulting. The firm has built its worldwide practice on intellectual leadership and has helped change the way many corporations approach, and engage in, competition. Many of their strategic concepts are taught at leading business schools and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Arabic Computer Systems Full time

    Disptach software incident for kingdom wide software issues. We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have good technical knowledge and be able to communicate...