L1 Application Support Engineer
6 months ago
Troubleshooting hardware, software, and network issues.
- Installing, configuring, and maintaining IT systems.
- Executing routine maintenance tasks such as system updates and patch management.
- Assisting in IT asset management, including inventor.
- tracking and procurement tasks.
- Monitoring and promptly responding to IT infrastructure alerts and incidents.
- Providing initial support to end-users and resolving issues.
- Collaborating closely with L2 and L3 support teams to escalate and address complex issues.
- Performing routine maintenance tasks such as system
- updates, patch management, and backup procedures.
- Documenting all support activities comprehensively, including troubleshooting steps, resolutions, and configurations.
- Executing tasks with a focus on accuracy and efficiency to ensure
- high-quality IT operations and support services.
- Communicating effectively with end-users to understand and address their IT-related needs and concerns.
- Collaborating with colleagues and support teams to achieve common goals and deliver exceptional IT services.
- Monitoring and managing IT infrastructure to ensure optimal capacity and performance.
- Contributing to the development and improvement of IT processes and procedures to enhance business continuity.
- Actively contributing to problem-solving efforts and the resolution of recurring issues to improve overall IT service reliability.
**Personal Skills**:
- Excellent team player.
- Excellent communication, presentation, and interpersonal abilities
- Very Good command of English
**Technical Skills**:
- Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent work experience).
- Preferred: 1+ years of experience in an IT support or operations role.
- Proficiency in troubleshooting hardware, software, and network issues.
- Strong communication skills and ability to effectively interact with end-users.
- Experience with IT service management tools (e.g., ServiceNow, Remedy) is a plus.
- Basic understanding of ITIL framework and best practices.
- Desirable certifications such as CompTIA A+, Network+, or Microsoft.
- Certified Desktop Support Technician (MCDST)
**Job Details**:
Job Location
Riyadh, Saudi Arabia
Company Industry
IT Services
Company Type
Employer (Private Sector)
Job Role
Engineering
Job Division
EBS
Managed Services LoB
Career Level
Entry Level
Years of Experience
Min: 1
Residence Location
Saudi Arabia
Nationality
Saudi Arabia
Degree
Bachelor's degree
-
L1 Application Support Engineer
6 months ago
Riyadh, Saudi Arabia Giza Systems EG Full timeTroubleshooting hardware, software, and network issues. - Installing, configuring, and maintaining IT systems. - Executing routine maintenance tasks such as system updates and patch management. - Assisting in IT asset management, including inventor. - tracking and procurement tasks. - Monitoring and promptly responding to IT infrastructure alerts and...
-
Technical Support Specialist
6 months ago
Riyadh, Saudi Arabia Rewaa Full time**Job Purpose** We are looking for a **Tamheer Trainee** (**training program for six months**) as a Technical Support Specialist. You will play a crucial role in providing exceptional technical support and assistance to our customers. You will be responsible for troubleshooting software issues, resolving customer inquiries, and ensuring a positive customer...
-
Desktop Support Engineer
6 months ago
Riyadh, Saudi Arabia Sharp Brains Ltd Full timeJob Description - Deskside Support 1. The Deskside engineer will be L1 Skill level with at least 3-4 Years of relevant experience - End user domain and support handling the Incident /SR as assigned for resolution. 3. Provides Desktop support and support for Computer hardware systems, memory modules, and peripherals. 4. Handle basic issues related to...
-
L1 Front Office Technician
6 months ago
Riyadh, Saudi Arabia Ericsson Full time**Join our Team**: **About this opportunity** We are now looking for a L1 Front Office Technician responsible for preventing (or minimizing impact of unavoidable) reoccurring incidents, by investigating/selecting possible reoccurring incidents, classification of problems, working out and distribution of preventive actions, and tracking of those actions (or...
-
System Engineer
6 months ago
Riyadh, Saudi Arabia Wipro Limited Full timeRiyadh, Saudi Arabia - Tech Hiring - 3057345 **Job Description**: **Skills**: - L2 level knowledge and working experience in one of the below mentioned technologies: - Dell Storage (Unity, Isilon, VNX, etc). - VMware Server Virtualization - Microsoft Azure - Redhat Linux - Cisco Collaboration - Experience working in a Datacenter Infrastructure monitoring...
-
Technical Support Engineer
6 months ago
Riyadh, Saudi Arabia Mozn Full time**Mozn is the leading AI solutions and product firm and a trusted analytics partner for the largest corporate and government organizations in the region. Through our work and proprietary technology in Risk and NLU, we transform the way our clients work and build long-lasting institutional AI knowledge within Mozn and the region.**: **As a Technical Support...
-
Application Support Engineer
6 months ago
Riyadh, Saudi Arabia SSC Egypt Full time**Roles and Responsibilities**: - Resolve client’s issues related to Applications. - Act as a technical resource for internal and external products. - Walk customers through the process of how to use services for the first time. - Help customers troubleshoot issues they encounter while using services and provide actionable tips to resolve the problem. -...
-
Network Engineer
6 months ago
Riyadh, Saudi Arabia Tech Domain Full timeWe are looking for an IT & Network Support Engineer/Technician to support tasks in your area. Would you be interested in contractual tasks? you will be paid either on an hourly or daily/half-day basis. Tickets will be dispatched with respect to your area & you may support them as per your availability (weekdays). Tasks will be L1 & L2 IT/Networking related...
-
Application Support Engineer
6 months ago
Riyadh, Saudi Arabia IQVIA Full timeDiagnosing and resolving issues related to IT monitoring systems and tools, while also offering technical assistance and guidance to fellow IT personnel and users - Sustaining IT monitoring solutions that encompass diverse facets of IT operations, including availability, performance, capacity, configuration, security, and adherence to compliance. -...
-
Application Support Engineer
6 months ago
Riyadh, Saudi Arabia SECLORE TECHNOLOGY Full timeAt Seclore, we are Entrepreneurs not Employees. We are a passionate team with diverse backgrounds and experiences, all driven to solve complex business problems with simple, intuitive solutions. We appreciate people fueled by passion, curiosity, and hunger to learn and grow. We encourage Seclorites to think out of the box and solve the unsolved - by...
-
Applications Support Analyst
6 months ago
Riyadh, Saudi Arabia JPMorgan Chase & Co Full time**JOB DESCRIPTION** Join a successful team, add value to the business and gain exposure to a wide range of business and technology activities! We are looking for an experienced, hands-on and enthusiastic technologist who is adaptable and flexible, and is keen to gain experience across many aspect of technology including software delivery, production...
-
Senior Application Support Engineer
6 months ago
Riyadh, Saudi Arabia NEC Software Solutions (India) Full time**Company Description** NEC Software Solutions (India)** On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation. We have more than 30 years of experience in...
-
Senior Application Support Engineer
6 months ago
Riyadh, Saudi Arabia NEC Software Solutions Full timeCompany Description **NEC Software Solutions (India)** On 1st July 2021, Rave Technologies became NEC Software Solutions India. This change brought us under the global NEC Corporation brand. We are proud to be part of an organisation with 122 years of experience in evolution with technology and innovation. We have more than 30 years of experience in...
-
Application Support Analyst
6 months ago
Riyadh, Saudi Arabia RLDatix Full timeAbout RLDatix Every day, thousands of patients worldwide suffer harm from preventable care delivery errors. RLDatix is committed to changing this reality. Our mission is to enhance healthcare by creating a world where patients consistently receive the best and safest care possible. Trusted by numerous clients globally, our integrated healthcare operations...
-
Application Support Analyst
6 months ago
Riyadh, Saudi Arabia RLDatix Full time**About RLDatix**: Every day, thousands of patients worldwide suffer harm from preventable care delivery errors. RLDatix is committed to changing this reality. Our mission is to enhance healthcare by creating a world where patients consistently receive the best and safest care possible. Trusted by numerous clients globally, our integrated healthcare...
-
Application Support
6 months ago
Riyadh, Saudi Arabia IQVIA Full time**Senior Support Engineer - AppDynamics** **Riyadh, KSA** **Job Description Summary** - Diagnosing and resolving issues related to IT monitoring systems and tools, while also offering technical assistance and guidance to fellow IT personnel and users - Sustaining IT monitoring solutions that encompass diverse facets of IT operations, including...
-
Application Support
6 months ago
Riyadh, Saudi Arabia Novasyte Full timeSenior Support Engineer - AppDynamics Riyadh, KSA - Job Description Summary- Diagnosing and resolving issues related to IT monitoring systems and tools, while also offering technical assistance and guidance to fellow IT personnel and users - Sustaining IT monitoring solutions that encompass diverse facets of IT operations, including availability,...
-
Helpdesk Engineer L1
6 months ago
Riyadh, Saudi Arabia DS DeepSource GmbH Full timeProvide technical assistance and support for IT-related issues, including hardware, software, network, and system inquiries. - Diagnose and troubleshoot technical issues reported by end-users. - Escalate complex problems to the appropriate IT support teams for resolution. - Contribute to the development and updating of knowledge base articles for common...
-
Application Services Engineer
6 months ago
Riyadh, Saudi Arabia D360 Bank Full timeApplication Services Engineer **Responsibilities** - Ensure that operational documentation for system is fit for purpose and current. - Advise on the correct and effective use of system. - Receive and respond to routine requests for support, and investigate in accordance with established procedures. **Qualifications** **Preferred Qualifications** **Years...
-
Field Application Engineer
6 months ago
Riyadh, Saudi Arabia Super Micro Computer Full time**Job Req ID: 22702** **About Supermicro**: - Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our...