Developer - Freshdesk & Five9 Applications
1 week ago
**Key Responsibilities**:
- Set up and configure Freshdesk and Five9 to meet customer needs.
- Develop workflows, IVRs, and integrations as required.
- Assist the operations team with technical support during the implementation and operational phases.
- Troubleshoot and resolve issues promptly to maintain service continuity.
- Work with voice platform hardware, Session Border Controllers (SBC), SIP protocols, and related technologies.
- Ensure seamless integration and performance optimization of voice and ticketing systems.
- Collaborate with customers to understand and document their requirements.
- Translate requirements into actionable configurations within Freshdesk and Five9 platforms.
**Qualifications**:
- Experience with Freshdesk and Five9 platforms (certifications is must).
- Strong knowledge of voice platform hardware, SBC, and SIP.
- Excellent problem-solving and communication skills.
**Years of Experience**:10-12 years
**Education Background**:Engineering in Computer Science or Applications or Graduate in Computer Science
**Nationality**:any nationalityExpat.
**Joining Date**: Immediate or Maximum one month notice.
Pay: ﷼8,000.00 - ﷼16,000.00 per month
Application Deadline: 15/01/2025
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