Customer Success Manager, Security
3 weeks ago
Note: Google’s hybrid workplace includes remote roles.
**Remote location: Saudi Arabia.**
**Minimum qualifications**:
- Bachelor’s degree or equivalent practical experience.
- Experience working with cross-functional teams, executive clients, and key stakeholders within matrixed environments.
- Ability to speak and write in English and Arabic fluently.
- Ability to travel 20% of the time.
**Preferred qualifications**:
- Experience leading large enterprise organizations through a people, process, and technology transformation of building and operating cybersecurity solutions.
- Experience working with operationalizing cyber threat intelligence, security operations, SIEM, or SOAR.
- Experience working with Government accounts.
- Knowledge of Google Cloud security products.
**About the job**:
Mandiant (now a part of Google) is a recognised leader in cyber security expertise and has earned the trust of security professionals and company executives around the world. Our unique combination of renowned experience, nation-state grade threat intelligence, machine intelligence, and the industry's best security validation ensures that Mandiant knows more about today's advanced threats than anyone.
You are responsible for helping customers architect, deploy and adopt Mandiant and Google cybersecurity solutions to continuously monitor and assess security control effectiveness and detect threats.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities**:
- Lead all phases of customer journey post-acquisition from onboarding through renewal.
- Oversee customer support activities, serving in critical issue management role when necessary.
- Work closely with cross-functional Sales teams and internal business partners to deliver customer outcomes, manage risk, and position cross-sell opportunities.
- Partner with customer-facing Account teams and executives to develop strategic and technical plans that help customers achieve their business objectives.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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