IT Engagement and Delivery Manager

1 month ago

الرياض, Saudi Arabia Ericsson Full time

**Join our Team**:
**About this opportunity**:
Responsible and accountable for IT services and solutions in designated building(s), site(s), region(s) or country(ies) adhering to security & compliance standards. Ensures IT Solutions rollouts are delivered appropriately to the local circumstances. Provides escalation point to users and stakeholders. Ensures new business demands are progressed through the appropriate IT demand process.

**What you will do**:
IT Infrastructure Operations & User Experience:

- Responsible for IT Infrastructure Operations (Security, Cost, Stability, Sustainability)
- Adhere to IT standard Incident, Problem, Change & Configuration ways of working
- Ensure Local Support delivers employee experience to agreed levels and, if appropriate, perform supplier management & governance
- Support in change management activities to enable best use of technology. Identify & deliver appropriate local user training
- Prime driver of IT rollout projects including infrastructure, system updates, upgrades & migrations
- Support Business Continuity Management (BCM) activities ensuring IT’s responsibilities are agreed and delivered
- Create Local IT budget and manage forecasts and actuals including relevant accruals
- Where necessary develop and implement best practice guides for the organization
- Provide the appropriate Monthly Business Report (MBR) to manager
- IT Security & Compliance:

- Ensures Group IT Information Security Management System (ISMS) is followed including preserve assets, information security and control structures
- Ensures regular checks & vulnerability scans on network and data security and managing all security related matters and programs via governance in line with group directives
- Support security investigations on local assets as directed to remediate issues
- Ensure risk self-assessments are regularly performed and actions delivered
- Stakeholder Management:

- Primary contact for designated building(s), site(s), region(s) or country(ies) to stakeholders
- Proactively work with stakeholders and report on IT activities, costs and manage risks
- Proactively work with stakeholders to identify and agree on improvements
- Understand, evaluate and deliver business requirements following the appropriate demand and delivery processes
- Managing and reporting on allocation of Local IT budget with special focus on due diligence and cost efficiency
- Where applicable, management of portfolio of local IT services

**The skills you bring**:

- Overall 5-6years of experience
- Contract Review.
- Team Leadership.
- Business Continuity And Disaster Recovery.
- Root Cause Analysis.
- Business Case Analysis.
- Cross-Functional Collaboration.
- Risk Management Planning.
- Infrastructure Asset Management.
- Operational Efficiency.
- Service Level Management.
- Workforce Management.
- Financial Controls.
- Operational Planning.

**Why join Ericsson?**

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**

Click Here to find all you need to know about what our typical hiring process looks like.

**Primary country and city**: Saudi Arabia (SA) || Riyadh

**Req ID**: 756844

  • IT Engagement Manager

    4 months ago

    الرياض, Saudi Arabia InnovationTeam Full time

    InnovationTeam is a premier technology company focused on delivering innovative solutions and exceptional client experiences. We are currently seeking an experienced and dedicated IT Engagement Manager to join our dynamic team. As the IT Engagement Manager, you will be responsible for fostering strong relationships with our clients, understanding their...

  • Principal Engagement Manager

    1 month ago

    الرياض, Saudi Arabia ServiceNow Full time

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

  • Engagement Executive

    3 months ago

    الرياض, Saudi Arabia dozan Full time

    We are seeking an enthusiastic Engagement Executive to enhance our relationships with clients and support account management initiatives. This position is crucial for maintaining our customer-centric focus and ensuring client satisfaction. As an Engagement Executive, you will work closely with the Engagement Manager and various teams to deliver exceptional...

  • Project Manager

    1 month ago

    الرياض, Saudi Arabia Sumerge Full time

    **Requirements**: - **Project and Engagement Management**: - Lead the end-to-end delivery of a DevOps managed services engagement, ensuring the successful implementation of both consulting and delivery milestones. - Manage scope, schedules, risks, and deliverables while maintaining quality standards. - Prepare project plans, define activities, assign...

  • Engagement Manager Advisory

    2 months ago

    الرياض, Saudi Arabia Buro Happold Full time

    Want to work with the most sought-after minds and most talked-about projects? Your experience of Advisory in Engineering Consultancy might just make you our new Engagement Manager - Advisory. **Here at Buro Happold, expect the exceptional.** From the projects you will work on to the clients we work with. From career-defining opportunities to an inclusive...

  • Presales Engagement Manager

    3 months ago

    الرياض, Saudi Arabia InnovationTeam Full time

    **Job Title**:PresalesEngagement Manager **Location**:Riyadh HQ **Domain Preference**: Software Development **Department**:Business Development*** **Reports to**:CTO/ VP Sales **Position Summary**: The Software Development Presales Engagement Manager plays a critical role in bridging the gap between client needs and software solutions. This individual...

  • Engagement Manager

    4 months ago

    الرياض, Saudi Arabia Elia Grid International Full time

    **Company Overview** Elia Grid International (EGI) is a global consultancy company specialized in tackling complex power system challenges. Our multidisciplinary team of experts offers strategic, technical and regulatory advice in all fields related to large power system integration, as well as a range of specialist solutions. We are an international...

  • Services Engagement Director

    3 days ago

    الرياض, Saudi Arabia Genesys Full time

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...

  • Assistant Manager

    3 months ago

    الرياض, Saudi Arabia Talent Pal Full time

    If you are looking to join a **dynamic and diverse Transformation Delivery (TD) team** delivering large-scale transformation program advisory services, come and talk to EY’s TD team about the opportunities we can offer you. To continue the successful growth of our TD team within EY’s Consulting practice, we are looking for experienced, motivated people...

  • Delivery Director

    2 months ago

    الرياض, Saudi Arabia Backbase Full time

    **The Job in short** As Delivery Director, you are part of the Customer Success leadership team with the Sales Director and Technology Director. Together with them, you are responsible for a subset of strategic customers and for setting them up for success. You are also expected to create a culture of excellence and continuous improvement. **Meet the...

  • Lead Service Delivery Manager

    1 week ago

    الرياض, Saudi Arabia Simcorp Full time

    WHO WE ARE For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds. SimCorp is an independent subsidiary of the Deutsche Börse...

  • Delivery Manager

    3 weeks ago

    الرياض, Saudi Arabia webook.com Full time

    Do you want to love what you do at work? Do you want to make a difference, an impact, and transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? **Key Responsibilities**: - Develop detailed project plans, including timelines, milestones, and resource allocation. - Monitor and track project...

  • Delivery Executive, Google Cloud Professional

    1 month ago

    الرياض, Saudi Arabia Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 10 years of experience delivering transformation programs in leadership, communication, and implementing delivery strategies to accelerate cloud adoption. - Experience in program management in environments using Waterfall, Agile, and hybrid methodologies. - Ability to...

  • Onboarding and Service Delivery Manager

    2 months ago

    الرياض, Saudi Arabia Help AG Full time

    Help AG is looking for an experienced and talented Onboarding and Service Delivery Manager who provides governance, direction & assurance to customers and Help AG with respect to transition, onboarding of customers and delivery of Managed Security Services (MSS) and the associated deliverables, ensuring delivery to the appropriate standard and quality. The...

  • Delivery Director

    4 weeks ago

    الرياض, Saudi Arabia JASARA PMC Full time

    JASARA Program Management Company is seeking a Delivery Director - Utilities to lead and oversee the delivery of utility-focused programs and projects as part of our mission to enhance social infrastructure in Saudi Arabia. In this pivotal role, you will be responsible for managing the overall execution of utility projects, ensuring they meet quality,...

  • Managed Services Client Delivery Specialist

    1 month ago

    الرياض, Saudi Arabia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** This...

  • SAP Associate Service Delivery Manager

    2 months ago

    الرياض, Saudi Arabia invenioLSI Full time

    **About invenioLSI** **Associate Service Delivery Manager** **Technical/Functional Skills** - Responsible for planning, tracking and reporting on the contracts assigned - Ensure all contract related documentation is created and maintained as per organizational Service Delivery Management standards - Understand organizational Quality Management Standards...

  • SAP Associate Service Delivery Manager

    3 months ago

    الرياض, Saudi Arabia invenioLSI Full time

    **Description**: **About invenioLSI** **Associate Service Delivery Manager** **Technical/Functional Skills** - Responsible for planning, tracking and reporting on the contracts assigned - Ensure all contract related documentation is created and maintained as per organizational Service Delivery Management standards - Understand organizational Quality...

  • Community Engagement Specialist

    2 months ago

    الرياض, Saudi Arabia webook.com Full time

    Do you want to love what you do at work? Do you want to make a difference, an impact, and transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? **Job Summary**: **Key Responsibilities**: - Monitor community interactions and moderate discussions to ensure adherence to community guidelines,...

  • Community Engagement Manager, Secondment Role

    3 months ago

    الرياض, Saudi Arabia Edelman Full time

    **ABOUT US** Edelman is a new kind of agency, at the intersection of PR, Advertising, Social, Digital, Earned Media and Experiential. We blur the lines between each medium to create smart, innovative, and powerful work that gets people talking and engaging with brands in new ways. You will be challenged to push convention and your creativity to find modern...