Agent-at Your Service
6 months ago
**Numéro de l'Emploi** 24032265
**Catégorie d'Emploi** Rooms & Guest Services Operations
**Lieu** Courtyard by Marriott Kudai Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia AFFICHER SUR LA CARTE
**Horaire** Full-Time
**Situé à distance ?** N
**Mutation?** N
**Type de Poste** Non-Management
**Résumé des fonctions**
Utiliser le standard téléphonique afin de répondre aux appels téléphoniques des clients. Traiter les demandes de réveil téléphonique, de filtrage des appels et les autres demandes liées aux appels téléphoniques. Aviser les clients des messages reçus (par ex. message vocal, courrier, fax) en leur absence et les transférer si besoin. Enregistrer et répondre à tous les appels, questions ou demandes des clients et résoudre leurs problèmes. Recevoir, enregistrer et transmettre des messages précisément, de manière exhaustive et lisible. Saisir toutes les demandes ou problèmes des clients à l'aide des outils informatiques, contacter le personnel ou le service approprié (par ex. bagagiste, entretien ménager) et assurer le suivi des demandes ou problèmes afin d'assurer la pleine satisfaction des clients. Informer les clients sur les caractéristiques des chambres, les services de l’hôtel et offrir des suggestions sur les lieux à visiter. Aider les clients souhaitant utiliser Internet. Signaler les accidents, les blessures et les conditions de travail dangereuses au responsable.
Suivre et appliquer toutes les politiques et procédures de la chaîne ; s’assurer de porter un uniforme de travail propre et complet ; avoir une apparence soignée et professionnelle en tout temps sur les lieux de travail ; respecter la confidentialité dans la diffusion d’informations propres à la bannière et/ou à l’hôtel et protéger tous les biens de la compagnie. Accueillir et recevoir les clients selon les standards de la chaîne, anticiper leurs besoins et y répondre, aider les personnes handicapées et remercier chaleureusement les clients. Utiliser un langage clair et courtois lors de toute communication ; répondre au téléphone en employant le langage approprié. Développer des relations professionnelles positives et constructives avec vos pairs ; s’unir et s’entraider afin d’atteindre les buts communs. Se conformer aux exigences et standards de qualité. Lire et vérifier visuellement les informations dans différents formats ; être habitué à travailler debout, assis et à être en mouvement sur une longue période de temps ou pendant tout le quart. Déplacer, soulever, porter, tirer et placer des charges pesant 4,5 kilos maximum de façon autonome. Effectuer toutes les autres tâches demandées par les responsables et qui correspondent au poste.
- Marriott International souscrit au principe de l’égalité d’accès à l’emploi. Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus. Nous nous engageons à respecter des principes de non-discrimination envers tous les individus protégés, par exemple les personnes handicapées et les anciens combattants, et envers toute autre base couverte par la législation applicable._
Chez Courtyard, notre passion est de mieux répondre aux besoins des voyageurs et voyageuses partout dans le monde. C'est de cette volonté qu'est né le premier hôtel conçu spécialement pour celles et ceux en déplacement professionnel, et c'est la raison pour laquelle l'expérience Courtyard donne aujourd'hui à toute notre clientèle, quel que soit le but de son voyage, les clés pour s'épanouir. Nous recherchons des personnes performantes, animées par la passion d'offrir une expérience clientèle qui dépasse les attentes, qui apprécient de faire partie d'une équipe petite mais ambitieuse, et qui aiment plus que tout apprendre à toujours s'améliorer... tout en s'amusant.
En rejoignant Courtyard, vous intégrerez le portefeuille d'enseignes de Marriott International. **Rejoignez** une entreprise qui vous donne la possibilité de donner le meilleur de vous-même, de **trouver** un sens à votre vie professionnelle, de **faire partie** d'une équipe internationale d'exception et de **devenir** la meilleure version de vous-même.
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