Infrastructure Support Specialist

4 weeks ago


Hofuf, Saudi Arabia Air Products Full time

MEET-KSA-Dhahran

**Job Description and Qualifications**

Job Description Summary
- Infrastructure Support Specialist - NEOM
- **Job Description**:

- ** **

The incumbent will partner with Digital Infrastructure Services colleagues, in region and globally, to facilitate operational support of the Air Products enterprise computing environment, with specific responsibility for co-ordination of support for Infrastructure services at the NEOM GHE, KSA location. It should be noted this is a contract position.

Delegaton of work is from the incumbents supervisor/team lead, faciliatated using Air Products standard Incident, Change & Problem Management System (ServiceNow).

**PRINCIPAL DUTIES AND RESPONSBILITIES**

SKILLS
- Technically knoweldgeable and driven to learn new things.
- Must be highly motivated with good self-direction and initiative and work well in a remote team environment.
- Good interpersonal and communication skills and ability to work with all levels of people in the organization.
- Expected to work outside of normal business hours and weekends if required to provide technical support. NEOM work week is 6 days a week for 10 hours. Rotations are 6 weeks on with 2 weeks of vacation. The applicate will be expected to work the NEOM work week hours.
- Strong problem solving and customer service skills.
- Ability to assess and prioritise competing urgent issues.
- Flexibility to respond and adapt to new, different, or changing situations, requirements, or priorities.

EDUCATION AND EXPERIENCE
- Degree in Information Systems or Computer Science, specialized training, certification, or equivalent work experience
- Good written and spoken English language skills.
- Proven work experience in desktop support or other IT infrastructure areas.
- Good Knowledge of PC clients including:

- Operating Systems (Microsoft)Windows 7 / Windows 10 - **Required**:

- Network Connectivity (TCP/IP, LAN/WAN) - **Required**:

- Remote Connectivity/SSL/VPN
- Printing - Queue setup, NW troubleshooting, HP hardware knowledge Software distribution/SCCM - **Basic knowledge required**:

- MS Office Products, including Office/O365
- Microsoft SCEP/Windows Firewall
- Virtual desktop infrastructure and/or Citrix
- Other desirable skills/knowledge:

- Familiarity with Industrial Control System (ICS).
- Knowledge of other IT infrastructure tools and services such as networks, servers, security and voice.
- Ability to work with strategic vendors, outside support/service providers and 3rd party vendors.
- Good understanding of ITIL processes used by Air Products (Incident, Change, Problem, etc.)

**Req No.**
- 44906BR

**Employment Status**
- Fixed Term (agency) - Full Time

**Organization**
- Corporate

**Business Sector / Division**
- Digital Technology

**Region**
- Middle East, Egypt, Turkey (MEET)

**Country**
- Saudi Arabia

Infrastructure Support Specialist - NEOM | Air Products



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