Lead Technical Support Specialist

4 weeks ago

Hofuf, Saudi Arabia Baker Hughes Full time

**Lead Technical Support Specialist**:
**Would you like the opportunity to be responsible for business growth?**:
**Would you like to be a part of our global organization?**:** Join our Team**

**Partner with the best**

As a Lead Technical Support Specialist - Pressure Pumping, you'll be responsible for post-sales support of customer issue. You'll provide technical support on repairing returned equipment and/or field services along with other service request. You'll develop an operational year plan for large-unit of own department activities and suggest improvements in products, processes and procedures.

**As a Lead Technical Support Specialist - Cementing, you will be responsible for**:

- Owning the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support - Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.
- Communicating across direct organization. Presents to senior leaders (EB and SEB) in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy.
- Handling latitude in project techniques. Project process requires choosing right approaches. Employees should have technical know-how.
- Handling diverse clients in a region. Follows frameworks to get through the processes. There is room for negotiating and client specific conditions.
- Mentoring and coaching junior engineers.

**Fuel your passion**

**To be successful in this role you will**:

- Have a Bachelor's degree in Engineering.
- Have a minimum of 10 additional years of experience in Technical Support.
- Have a minimum of 10 years of experience in Cementing.
- Have a strong oral and written communication skills as well as strong interpersonal and leadership skills are preferred.
- Have the ability to influence others and lead small teams is preferred.
- Have lead initiatives of moderate scope and impact is preferred.
- Have the ability to coordinate several projects simultaneously is preferred.
- Have effective problem identification and solution skills are preferred.
- Have proven analytical and organizational ability is preferred.

**Work in a way that works for you**

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

**Working with us**

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

**Working for you**

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits

**About Us**:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.

**Join Us**:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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