Contact Center Operation Team Leader

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average. Were looking for a **Contact Center Agent.** Key Responsibilities: - Handle contact center departments inbound and outbound calls including Sales and...

CCDS is a leading provider of cutting-edge cybersecurity solutions and services. We are currently seeking a highly skilled and motivated Saudi SOC Team Leader to join our team. As a Saudi SOC Team Leader at CCDS, you will play a key role in managing and leading a team of cybersecurity analysts to provide exceptional security operation center (SOC) services...

Job Title: Contact Center Agent - (Bilingual - English and Arabic ) Job Description This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers. Essential Functions/Core Responsibilities: **Receive in-bound calls from customers, prospects and...

The Entertainment & Events Team Leader supports the smooth delivery of entertainment offerings and events across the park, serving as a key point of contact for frontline team members and performers. Reporting to the Entertainment & Events Supervisor, the Team Leader assists in coordinating daily operations, ensuring that performers and staff are prepared...

IHR seeking **B2B - Business Development Executive** who is excited for professional and financial growth. If you’re well-experienced in Contact Centres & Customer Experience industry career and ready to make an impact in a fast-growing organization, this is your chance to shine. You’ll have the opportunity to build and grow your pipeline, close deals,...

**Key Job Responsibilities** **Position**: Team Leader - Retail Operations **Location**: Six Flags & AquArabia, Qiddiya City The role focuses primarily on daily retail operations, including responsibilities for games, photos, and rental operations. The position involves managing revenue, P&L performance, merchandise and inventory planning, supervisor...

Location: Riyadh, Saudi Arabia Thales people architect solutions at the heart of the defence-security continuum. Interoperable and secure information and telecommunications systems for defence, security, and civil operators, are based upon innovative use of radiocommunications, networks, and cybersecurity. We are ground breaking new digital technologies...

The Role Job Description - Lead the Network Operations Center (NOC) team, ensuring effective monitoring and management of network performance. - Oversee the resolution of network incidents and manage escalations as needed. - Monitor service-level agreements (SLAs) and ensure compliance with agreed performance metrics. - Coordinate with other departments to...

Lead the Network Operations Center (NOC) team, ensuring effective monitoring and management of network performance. - Oversee the resolution of network incidents and manage escalations as needed. - Monitor service-level agreements (SLAs) and ensure compliance with agreed performance metrics. - Coordinate with other departments to ensure timely resolution of...

Job Purpose: Coach, develop and motivate a team of Customer Sales and Services Agents and Senior Customer Sales and Services Agent to achieve individual, retail office and network targets and Commercial objectives. Job Outline: - Lead the day to day operations of the team and ensure that all customers are provided with excellent customer service. Ensure...

**Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...

**Role Overview**: - The Pre-sales Team Leader will lead and grow the Telecom sector portfolio by driving technical innovation, delivering customized solutions, and supporting the Pre-sales strategy. Working closely with sales teams, technical teams, project managers, and vendors, the leader will ensure the development and delivery of cutting-edge Telecom...

3+ years of performance metrics, process improvement or lean techniques experience - Bachelor's degree or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 5+ years of experience - Solid understanding/background from FC operations At Amazon, we pioneer. We also treat every day just like it’s day one. And...

3+ years of performance metrics, process improvement or lean techniques experience - Bachelor's degree or equivalent - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 5+ years of experience - Solid understanding/background from FC operations At Amazon, we pioneer. We also treat every day just like it’s day one. And...

At Six Flags Qiddiya City and Aquarabia, the **Team Leader - Food & Beverage** will assist in overseeing daily operations within the Food & Beverage department. This role involves supervising staff, ensuring high standards of food quality and guest service, and maintaining a clean and organized working environment. The Team Leader will work closely with the...

Assign activities received from section head/division manager to team engineers - Supervise and support team engineers & supervisors. - Review flow calculations and shop drawings prepared by team engineers - Act as the company’s internal contact point during the bidding process - Attend clarification meetings with customers whenever needed - Take...

Premium Solutions Consultancy is hiring on behalf of a leading group of companies in KSA - NEOM PROJECT (The line). Position: Contract Center Specialist Location: Saudi Arabia. Project Name: NEOM PROJECT (The line). **Role Purposes: -** Working as part of the FM Contact Centre of NEOM Facilities Management; the role is to work as Contact Centre...

In a world of possibilities, pursue one with endless opportunities. Imagine Next! When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next,...

Provide quick and effective assistance with information technology systems - Systems configuration, troubleshooting for all IT components - Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel - Work with L2 support engineers to provide customers with superior service. - Represent [Giza] with...

Parsons is looking for an amazingly talented **Program Director Data Centers**to lead transformative projects in KSA and beyond. This role involves managing the entire lifecycle of data center projects, ensuring innovation, efficiency, and excellence in delivery. We are leader in advanced project management and engineering solutions. **What You'll Be...