Contact Center Representative

2 months ago


الرياض, Saudi Arabia الشركة الدولية للموارد البشرية Full time

Job Title: Contact Center Agent - (Bilingual
- English and Arabic )

Job Description This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

Essential Functions/Core Responsibilities:
**Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.**

Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate

**Identify and maximize selling and cross-selling opportunities. ** Identify customer problems and offer appropriate solutions.

**Perform customer transactions accurately and in an efficient manner. Required Education, Skills, and Qualifications ** Saudi ( Male / Female ).

**Marital Status : Single. ** Min. 1 year call center / customer service experience **B1 & B2 English Level with a high communication skill ( Reading, Writing & Speaking).**

Excellent communication and interpersonal skills.

**Competent use of PC must be good at MS Excel formulas.**

Well familiar with Contact Center & Help Desk Systems.

**Graduate preferred in any stream and above.**

**A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s/diploma degree.**

Open to work for 8 -9 hours a day, any 5 days a week in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.

نوع الوظيفة: دوام كامل

الراتب المدفوع: ﷼٥٬٠٠٠٫٠٠ لكل شهر

سؤال (أسئلة) طلب التقدم:

- Are you Saudi National ?

الموعد النهائي لطلب التقدم: 15/09/2024



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