![Atkins](https://media.trabajo.org/img/noimg.jpg)
Desk Side and Technology Support Analyst
5 days ago
**Company Description**
Jobs for Humanity is collaborating with Atkins to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.
Company Name: Atkins
Join us in engineering a better future for our planet and its people.
AtkinsRéalis is a leading organization in design, engineering, and project management. We work together with people, data, and technology to improve the world's infrastructure and energy systems. Our diverse global team collaborates with clients and industry partners to create positive change.
We value strong relationships with our clients in the Middle East. Our shared vision is to develop sustainable infrastructure that promotes healthy living and vibrant communities for long-term benefit.
**We are looking for a Desk Side and Technology Support Analyst in Riyadh, Saudi Arabia.**
**Responsibilities**:
- Provide essential IT support for Atkins employees.
- Ensure timely resolution of IT incidents and requests.
- Troubleshoot desktop computing issues and deploy computer systems.
- Maintain service excellence and customer satisfaction.
- Manage IT equipment rooms and assets.
- Support new office setups and site projects.
- Effectively communicate technical issues to team members.
- Conduct training programs for team development.
**Requirements**:
- 3 years of IT Service Management experience.
- Proficiency in Corporate IT environments.
- Knowledge of hardware and software management processes.
- Experience in meeting Service Level Agreements.
- Strong business focus and customer service skills.
- Ability to learn and adapt to new technologies.
- Excellent communication and teamwork skills.
- IT certifications and knowledge of ITIL and Service Now.
**Benefits**:
- Competitive salary.
- Medical and life insurance.
- Company gratuity and bonus schemes.
- Annual flight allowance.
- Well-being program for personal support.
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