Help Desk Support Specialist Ii

4 days ago


Riyadh, Saudi Arabia Horizon Global Partners LLC Full time

**HELP-DESK SUPPORT SPECIALIST II**

**Responsibilities**
- Utilizes product information or solution database to research, troubleshoot and deliver solution.
- Advise users on methods, steps and actions to resolve and avoid future issues and provides documentations as needed.
- Documents incidents using help desk systems or tools.
- Properly escalates problems to appropriate levels or teams to achieve issue resolution.
- Track route and redirect problems to correct resources.
- Support installs or upgrades of software or devices, set up user profiles, or re-set passwords.
- Fulfills all service level standards for response time and quality.
- You will be doing a task assigned to you.

**Requirements**:

- Associate or bachelor’s degree in Information Technology, Computer Science or equivalent.
- 1-3 years of related experience.
- Proficiency in English
- Working knowledge of help desk software, database, and remote control.
- Strong client-facing and communications skills
- Advanced troubleshooting and multi-tasking skills
- Excellent customer service.
- Ability to multi-task, organize and prioritize work.

Ability to commute/relocate:

- Riyadh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Help Desk: 2 years (required)

**Language**:

- English (required)



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