Technical Application Specialist
3 weeks ago
**1.**Primary** **Obtective** **of** **Position**:
**2.**Major **Accountabilities**:
- Ensures that all activities are performed in compliance with quality system requirements.
- Deliver customer operator training in Abbott facilities or on-site.
- Perform new instrument and assay implementations through Test Of Record (TOR).
- Perform on-site assay investigation, troubleshooting and operator training and coaching.
- Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and resolution rates.
- Travel extensively within the service area.
**3.**Education**:
- Bachelors degree or equivalent experience required. Bachelors/ Engineering degree in medical /electrical/ mechanical or medical technology is preferred.
**4.**Background**:
- 2 years in a similar position supported by management and customer references
- Successful engagement with customers, specifically lab staff.
- Strong communication, coaching and training skills.
- Technical expert for product line responsibility.
- Strong experience in use of analytical and software tools.
- Good English and computer skills.
**5.**Impact of **position**:
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