Informatics Technical Lead
3 months ago
Role Purpose
**Span of Control**
Positions reporting directly into this position: Associate Informatics Technical Specialist, Informatics Technical Specialist, Sr. Informatics Technical Specialists
**Qualifications**
- Bachelors or equivalent Global education, Masters degree preferred in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines
- 2~3 years of experience leading and managing software services and support teams for healthcare/ diagnostic laboratory systems
- Or relevant leadership and technical experience
**Special Skills & Knowledge**
- Sound understanding of diagnostic laboratory workflows and the use of relevant software technologies in support of the same
- Demonstrated hands on technical experience with laboratory information systems, middleware and/or analyzer management systems, inventory management systems and/or clinical decision support systems
- Strong leadership skills in coaching, development and growth within the organization
**Key Competencies**
- Strong verbal and written communication skills with excellent customer facing capabilities
- Attention to detail and a concern for quality
- People management and leadership skills
- Able to innovate; and willingness to bring forth ideas, escalate issues and risks in a positive way
**Key Accountabilities**
**Strategic**:
Become a trusted advisor to customers Prioritization and management of customer needs & conflicts, solutions leadership, effective team management and leadership with a continuous improvement mindset Provide feature/ product enhancement input based on customer feedback Maintain and assume accountability for a culture of high customer service
**Operational**
- Execute project work plans with a focus on timely completion & risk mitigation
- Track and report on assigned project aspects on a regular basis
- Enforce team compliance with all procedures and systems of record
- Develop problem solving guidelines, checklists or other materials to assist team in effectively and proactively addressing customer needs and problems
- Revise and keep up to date, all project documents and systems of record
- Participate in team and customer meetings effectively
- Lead the efficient cost management of your direct team in partnership with local controllers
- Lead, direct, evaluate, and develop team members to effectively meet business objectives
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