Manager Onsite Care Clinical Excellence
5 months ago
Bupa Connected Care Hospitals is a leading healthcare provider committed to delivering exceptional patient-centered services, clinical excellence, and operational governance across a network of hospitals. We believe in providing top-notch medical care and ensuring a positive patient experience at every step of their healthcare journey
Patient-Centered Service
- Visit engage with inpatients and their families to uphold the Bupa image and swiftly address any concerns or issues they may have with the hospital.
- Collaborate with cross-functional stakeholders, including healthcare providers, to ensure appropriate and effective treatment and care for our patients.
- Ensure the consistent reporting of daily medical outcomes and notes for all patients.
- Deal competently with members, hospital Staff feedback and take all possible actions to resolve the issues to their fullest satisfaction with mínimal intervention of team leaders
- Recognize possible issues and acts proactively to avoid a negative impact
- Cultivate a culture of empathy, compassion, and personalized care among hospital staff while promoting accountability, transparency, and continuous improvement in regional hospitals
Clinical Excellence and Medical Care
- Oversee Care Connect's Center of Excellence to uphold high-quality medical services and adherence to clinical standards.
- Champion excellence in inpatient services and collaborate with the Center of Excellence team to monitor clinical outcomes and address any unfavorable results.
- Implement evidence-based practices to enhance patient care and outcomes, and promptly
- Making sure of the value of service for both member and payer
- flag any suspicious unfavorable outcomes or instances of abuse. Or critical issues with Provider's Medical management as needed, ensuring proper documentation within the CARE CONNECT system and RCM
Providers and Medical Team Relationship
- Foster strong relationships with medical staff in partner hospitals and support their professional development.
- Collaborate with healthcare consultants and providers to align case management plans with contractual clinical pathways.
- Ensure that the hospital is compliant with the agreed upon standards of service with our company and that they deliver such standards to the members at all times.
- Collaborate with hospital teams to ensure the seamless coordination of patient care and to address any challenges or issues that may arise.
- Work closely with Care Cannect's leadership to align clinical practices with the organization's strategic goals
Quality of process and Medical Decision
- Work effectively both individually and as part of a team to achieve both individual and department goals and objectives
- Strive consistently to promote a positive team spirit
- Contribute to the team positively
**Skills**:
- Multi-cultural with interpersonal and communication skills, excellent planning
- maintain control and order under stressful conditions and periods of high unit activity, while utilizing effective and respectful communication with patients, families, and the health care team
- Demonstrate effective and respectful communication with patients, families and the healthcare team, using excellent interpersonal skills
- Ability to adapt to a rapidly changing environment
- Ability to quickly and appropriately prioritize tasks and manage interruptions
- Ability to multi-task with multiple requests being asked at once
- Complete work timely and accurately
- Strong understanding of clinical practices and healthcare operations.
- Ability to ensure that clinical decisions prioritize patient well-being and satisfaction
- Work effectively and collaboratively within a team environment
- Commercial skills in combination with service focused mindset
**Education**:
MBBS (Bachelor of Medicine & Surgery)
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