Non Chronic Care

2 weeks ago

Jeddah, Saudi Arabia Bupa Arabia Full time

Responsible for overseeing and managing medical engagement strategies for a specific population through various communication channels. This role requires a deep understanding of healthcare, digital technologies, and patient engagement to ensure effective communication and support of the target population

**Population Analysis**
- Define the scope of Bupa Horizon Medical Engagement
- Analyze the healthcare needs and preferences of the target population
- Identify specific healthcare challenges and opportunities within the population
- Develop profiles or personas of the target population to better understand their unique requirements
- Compile a comprehensive list of challenges and opportunities based on the analysis

**Multi-Channel Strategy**
- Develop and implement a comprehensive medical engagement strategy
- Utilize various communication channels, including phone, digital platforms, health contact center, medical library, and digital care telehealth, to engage with patients

**Team Leadership**
- Build and lead a high-performing team of professionals specializing in medical engagement
- Provide guidance, mentorship, and support to team members
- Recruit and onboard team members with the required expertise
- Foster a collaborative and inclusive team culture

**Digital Health Initiatives**
- Stay current with digital healthcare trends and technologies
- Implement and manage digital health initiatives to enhance patient engagement and experience

**Stakeholder Collaboration**
- Collaborate with healthcare providers, specialists, and partners to ensure a seamless patient experience
- Stain an excellent relationships with key stakeholders to improve medical engagement

**Data Analysis**
- Utilize data analytics to monitor the effectiveness of engagement strategies
- Make data-driven decisions to optimize engagement efforts

**Compliance and Quality Assurance**
- Ensure compliance with healthcare regulations and industry standards
- Implement quality assurance processes to maintain high standard of care

**Patient Education**
- Develop and deliver educational material and resources to empower patients with the necessary tools thtat aide them in making informed healthcare decisions

**Performance Metrics**
- Define and track key performance indicators (KPIs) to measure the success of medical engagement initiatives
- Adjust strategies based on KPI outcomes

**Cost Management**
- Manage the cost allocated for medical engagement initiatives, ensuring cost-effectiveness and efficiency

**Digital Care-Digital Doors**
- Managing the front door engagement channels which include:

- Medical Call Cater Triage
- Mobile Application
- Electronic Health Records
- Symptoms checker
- Medical Chat Bot
- Prediction Module
- Appointment scheduling, reminders, and cancellations
- Medical library navigation
- Educate themselves
- Prepare for surgery
- Self-manage aspects of their recovery
- Stay on track with their care plan with just-in-time reminders
- Track recovery symptoms (e.g. pain levels, surgical incision photos, etc.)
- Receive automated guidance.
- FAQ
- Chat with a doctor via secure messaging ( Front End )
- Patient portals
- Pre-visit recommendations
- Pre-lab instructions
- On-site wayfinding
- Remote patient monitoring
- Digital Patient Engagement
- E- Care engagement
- Electronic Health Records

**Health Contact Center**
- The toll-free inbound agents are working 24/7 to manage the medical queries of the member and facilitate the required services like medication refill, Home-Based labs, and other HCDS
- Provide the right direction to the member after getting the symptom checker recommendations
- Managing the non-scheduled consultations and prescribing medications
- Managing referrasl from the inhouse clinic
- Provide accurate and up-to-date information about medical services, health conditions, treatment options, and available resources
- Collaborate with healthcare professionals, such as nurses and doctors to ensure accurate information is given to callers
- Offer general health education and preventive care advice to callers, promoting overall wellness
- Assist callers in scheduling medical appointments, coordinating referrals, and verifying health insurance coverage

**Digital Care -Telehealth**
- Leading the team which has the below daily tasks:

- Managing the scheduled consultations through the mobile app, referrals, online and physical clinic
- Prescribe medications, doing medications reconciliation for the acute non-emergency cases
- Managing the consultations referred from the virtual clinic
- Align and develop end-to-end management plan with the alignment of the physication
- Provide accurate and up-to-date information about medical services, health conditions, treatment options, and available resources
- Collaborate with healthcare professionals to ensure deivering accurate information
- Conducting live video or audio consultations with patients, reviewing medical histories, discussing symptoms, and

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