Operations Manager

3 weeks ago

Riyadh, Saudi Arabia Wahj Al Remal Workshop for Car Repair Full time

Responsible for job allocation and job flow in the workshop including job scheduling and
labor allocation for day to day operation.
- Ensures supplies/spare parts are ordered for each job.
- Assist with quoting, project management, material purchasing and quality checks.
- Regularly report progress on each job and quickly communicate delays or concerns with
the General Manager.
- Report manpower overruns or shortfalls.
- Act as a technical adviser on key projects and other areas of the business as requested.
- Responds to client request for updates on the status of their vehicle and keep
communicating channels open to ensure information is accurate.
- Identify client’s needs and explain/demonstrate services to them, which may have
involved technical explanations on how to fix their vehicles.
- Receive and review feedback from customers and follow up to ensure customer
satisfaction.
- Work with the General Manager to investigate customer complaints and concerns and
suggest appropriate solution. Discuss with team to identify appropriate course of action.
- Develop and implement system record, file and store information pertaining to client
enquiries.
- Identify staff that requires training and implement training opportunities to ensure their
skills are improved.
- Work with apprentices and semi-skilled staff to role model appropriate technical skills.
- Provide feedback to staff that are not performing to the expected level and ensure human
resources are informed of trends in performance.
- Assist the Workshop Supervisors, Salesman in protecting and securing all company
assets, including store cash.
- Assist the Workshop Supervisors in ensuring proper staffing coverage on a daily basis.
- Assist with all the business functions and day-to-day operation activities.
- Assist with Spare Parts Salesman and maintain the checkout area to maximize sales.
- Inventory supplies and complete restock of supplies on hand.
- Collaborate with all corporate functions to ensure program success (HR, Payroll, Finance,
Marketing, Sales, Purchasing, etc.).
- Provide support to the customer to assure customers satisfaction.
- Motivate, coach, mentor and develop frontline staff.
- Ensure load quality, timelines, and work efficiency goals are met.
- Manage the development, tracking and reporting of monthly and annual KPIs.
- Report all accidents and injuries in a timely manner.
- Plan, direct, control, and monitor the Operations department budget(s).
- Involved in the hiring process and customer meetings as necessary.

**Job Types**: Full-time, Permanent

**Salary**: ﷼4,000.00 - ﷼6,000.00 per month

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