Assistant Director of Rooms

3 days ago

Riyadh, Saudi Arabia Marriott International, Inc Full time

**Job Number** 23194060

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists in successfully planning, developing, implementing, and evaluating of the quality of property’s rooms. The position ensures Rooms Operations meet the brand’s standards and targets customer needs. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Assists in leading specific team while meeting or exceeding property goals.

**CANDIDATE PROFILE**

**CORE WORK ACTIVITIES**

**Supporting the Leading of Rooms Team**
- Champions the brand’s service vision for product and service delivery.
- Monitors and promotes room rates, specials, and promotions at the residence.
- Runs and reviews critical information contained in room operations reports.
- Understands the functions of the Front Office, Engineering/Maintenance and Housekeeping operations.
- Temporarily supervises all areas of the Room Operations department in the absence of the Room Operations management.
- Operates all department equipment as necessary and reporting malfunctions.
- Ensures employees have the proper supplies and uniforms.
- Understands and complies with loss prevention policies and procedures.

**Contributing Information to Support Managing to Budget**
- Verifies accuracy of room rates to maximize revenue opportunities.
- Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
- Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of Room Operations on the overall property financial goals and objectives.

**Ensuring Exceptional Customer Service**
- Participates as needed in the investigation of employee and guest accidents.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels; effectively responds to and handles guest problems and complaints seeking assistance from supervisor as necessary.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Observes service behaviors of employees and providing feedback to individuals; continuously strives to improve service performance.
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
- Empowers employees to provide excellent customer service within guidelines.
- Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.
- Responds to and handles guest problems and complaints.
- Uses personal judgment and expertise to enhance the customer experience.
- Interacts with guests to obtain feedback on product quality and service levels.

**Managing and Conducting Human Resources Activities**
- Participates in department meetings and continually communicates a clear and consistent message regarding the Room Operations goals to produce desired results.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Uses all available on the job training tools for employees; supervises on-going training initiatives and conducting training when appropriate.
- Communicates performance expectations to employees in accordance with job descriptions for each position.
- Participates in the employee performance appraisal process.
- Coaches, counsels and encourages employees.
- Interviews and assists in making hiring decisions.
- Participates in employee progressive disciplinary procedures as required.
- Schedules employees to business demands and for tracks employee time and attendance.
- Assists in performing the payroll function.
- Oversees daily shift operations and ensures compliance with all policies, standards and procedures.
- Drives positive employee engagement by conducting the department feedback sessions and creating action plans to address open concerns.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong me

  • Assistant Director of Rooms

    3 days ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22206341 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in successfully planning, developing,...

  • Assistant Operating Room Scheduler

    1 week ago

    Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Assists daily surgery schedule management for all operating room locations, as well as all aspects of the scheduling process including strategizing, problem-solving, and providing excellent customer service. **Essential Responsibilities and Duties**: - Assists with the daily review of all intra-operative documentation for accuracy, appropriateness, and...

  • Engineering Assistant Director

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Four Seasons Hotels Ltd Full time

    About the JobThe Assistant Director of Engineering will be responsible for assisting the Director of Engineering in maintaining the hotel's facilities and ensuring exceptional customer satisfaction.About the CompanyFour Seasons Hotels Ltd is a global leader in luxury hospitality, recognized for its exceptional service, high-quality accommodations, and...

  • Assistant Room Service Manager

    1 day ago

    Riyadh, Saudi Arabia theWORK Full time

    An architectural icon of Saudi's capital, the well-known luxury hotel brand is looking for an Assistant Room Service Manager to join the team in Riyadh, Saudi Arabia. **Requirements**: - English Upper-Intermediate or above - Experience in the same role in 5* hotel or high-end restaurant - Positive mindset - Good communication skills - Leadership...

  • Controller-rooms

    2 weeks ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22167612 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room according to...

  • Controller-rooms

    19 hours ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Posting Date** Dec 30, 2020 **Job Number** 20203209 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Riyadh, King Abdullah Ibn Abdulaziz Road Al Woroud District, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Brand** Le Méridien **Schedule** Full-Time **Relocation?** N **Position Type** Non-Management **Located...

  • Female Room Attendant

    19 hours ago

    Riyadh, Saudi Arabia Parisima Talent Full time

    **CLIENT: Four Seasons Hotels & Resorts** **JOB TITLE**: Female Room Attendant **DEPARTMENT**: Housekeeping **BASIC PURPOSE**: Cleans guest rooms to exacting standards. **ESSENTIAL FUNCTIONS**: 1. Has a set number of rooms to clean during a shift. Removes dirty towels and sheets and replaces them with clean ones from the Linen Closet. Cleans, dusts, and...

  • Room Attendant

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia IHG Hotels & Resorts Full time

    Roles and responsibilities We take our housekeeping standards seriously. So, we're searching for a Room Attendant with an exceptional eye for detail and a passion for perfection to make sure every guest enjoys a truly memorable experience for InterContinental Durrat Al Riyadh Resort & Spa.A little taste of your day-to-day:Every day is different, but you'll...

  • Rooms Inspector

    4 days ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24101855 **Job Category** Housekeeping & Laundry **Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Enter status of rooms cleaned. Complete checklists to report cleanliness...

  • Rooms Controller

    4 weeks ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22139242 **Job Category** Rooms & Guest Services Operations **Location** Riyadh Marriott Hotel, 8333 King Saud Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room according to guest request and preferences whenever...

  • Rooms Controller

    4 days ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22171691 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room according to guest request and preferences whenever...

  • Operating Room Products Coordinator

    2 weeks ago

    Riyadh, Saudi Arabia King Faisal Specialist Hospital and Research Centre Full time

    Assists the Manager, Operating Room Material Resources (ORMR) to manage the acquisition and maintenance of operating room (OR) stocks and supplies within the approved budget allocation. Acts as the principal liaison between the stores within the OR and Surgical Departments. **Essential Responsibilities and Duties**: 1. Acts as a primary liaison between OR...

  • In-room Dining Manager

    19 hours ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22139590 **Job Category** Food and Beverage & Culinary **Location** The St. Regis Riyadh, 2941 Makkah Al Mukarramah Rd, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for the...

  • Admin Assistant

    1 week ago

    Riyadh, Saudi Arabia Massaed Installation of Elevators & Escalators Full time

    **About MASSAED**: **Qualification**: - Experience as admin at least 1 year - Excellent verbal and written communication skills. - Computer proficiency, MS Office (Word, Excel, Outlook), ERP (SAP) is an advantage. - Can join immediately or on short notice. - Answering incoming calls; taking messages and re-directing calls as required. - Taking minutes. -...

  • Admin Assistant

    5 days ago

    Riyadh, Saudi Arabia Massaed Installation of Elevators & Escalators Full time

    **About MASSAED**: **Qualification**: - Have background in Admin and Accounts - Excellent verbal and written communication skills. - Computer proficiency, MS Office (Word, Excel, Outlook), ERP (SAP) is an advantage. - Open for Saudi National - Answering incoming calls; taking messages and re-directing calls as required. - Taking minutes. - Diary management...

  • Rooms Controller Supervisor

    1 week ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24025847 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Riyadh, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assign room according to guest request and preferences whenever...

  • Control Room Coordinator

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags مدينة القدية Full time

    We are looking for a Control Room Coordinator to join our team at Six Flags Qiddiya City and Aquarabia. As a Control Room Coordinator, you will play a critical role in ensuring the safety and security of the park and its guests by overseeing the day-to-day operations of the Security Control Room.Key Responsibilities:Monitor surveillance systems, including...

  • Assistant Director of Groups

    1 week ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22131611 **Job Category** Sales & Marketing **Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Functions as the leader of the property’s group sales effort for...

  • Executive Assistant to Production Unit Director

    2 weeks ago

    Riyadh, Saudi Arabia Balich Worldwide Shows Full time

    Balich Wonder Studio KSA is looking for an Executive Assistant to support the Production Unit Director in all daily activities. **Main responsibilities** - Work directly with the Production Unit Director to support all aspects of its daily work routine. - Maintain the Production Unit Director calendar, including scheduling meetings, appointments, speaking...

  • Assistant Director of Sales

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia IHG Hotels & Resorts Full time

    Roles and responsibilities Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.Train and motivate a sales team that is responsible for developing new accounts, maintaining existing accounts, and implementing sales...