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Customer Service Coordinator
3 weeks ago
Job Objective
هدف الوظيفة
The Customer Service & Sales Coordinator position is an entry level position in our firm with the unlimited opportunity for advancement only offered in a entrepreneurial startup environment. This position serves as the main liaison between our clients and consumers, and is essentially the eyes, ears, and voice of the brand. The Customer Service & Sales Coordinator’s main responsibility is to interact with consumers directly and assist them in choosing the appropriate products and services needed for their households while maintaining a consistently positive brand image. The few coveted spots in the customer-facing team will be trained in all product knowledge and customer service / sales techniques and how these translate across all departments of our firm.
Key Duties and Tasks
الواجبات الرئيسية والمهام التفصيلية
- Follow up on assigned customer leads and business prospects daily through direct contact on multiple channels
- Deliver exceptional customer care and always resolve any issues or complaints with professionalism and in a timely manner
- Attend regular team meetings daily to strategize territory and product plans
- Maintain exceptional performance standards in customer satisfaction and closing customer leads
- Maintain open communication with management and other team members
- Build a thorough working knowledge of products, consumer demand, market prices & brand compliance
- Hire, train and develop other team members
Qualification:
**BA**
المؤهل التعليمي:
بكالوريوس
**Experience**:
**2 or more years**
الخبرات العملية:
الجدارات:
Skills & Languages:
**Communication skills**
**English Language**
المهارات واللغات:
Ability to commute/relocate:
- Dammam: Reliably commute or planning to relocate before starting work (required)
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