Current jobs related to Front Office Manager - Hofuf - Marriott International, Inc

  • Assistant Manager Front Office

    2 weeks ago

    Hofuf, Saudi Arabia Grand Hyatt Al Khobar Full time

    Summary Assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel. **Qualifications**: Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. Well-developed communication and customer relations skills.

  • Front Office Manager

    2 weeks ago

    Hofuf, Saudi Arabia Hilton Full time

    Front Office Manager - Pre-Opening A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between...

  • Front Office Supervisor

    2 weeks ago

    Hofuf, Saudi Arabia Hilton Full time

    Saudi Nationality Only. A Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. **What will I be doing?** As a Front Office Supervisor Intern, you will assist in management of daily Front Office...

  • Assistant Front Office Manager

    2 weeks ago

    Hofuf, Saudi Arabia Hilton Full time

    Saudi Nationality Only. A Shift Leader / Assistant Front Office Manager supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests. **What will I be doing?** As Shift Leader / Assistant Front Office Manager, you will supervise Reception operations and set departmental...

  • Front Office Executive

    3 weeks ago

    Hofuf, Saudi Arabia apps team technologies Full time

    **Position: Front Office Executive** Location: Dammam, Saudi Prefer immediate joiners **Key Responsibilities**: *Front Desk Management *Visitor Assistance *Communication Handling *Appointment Scheduling *Administrative Support *Technology Proficiency *Problem Solving *Professionalism and Etiquette **Requirements**: *Bachelors degree or...

  • Assistant Front Office Manager

    3 weeks ago

    Hofuf, Saudi Arabia Grand Hyatt Al Khobar Full time

    Summary To assist the Front Office Manager in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Business Centre andGrand Club. **Qualifications**: Ideally with a university degree or diploma in...

  • Assistant Front Office Manager

    3 weeks ago

    Hofuf, Saudi Arabia Grand Hyatt Al Khobar Full time

    Summary - To assist the Front Office Manager in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Business Centre and Regency or Grand Club. **Qualifications**: - Ideally with a university degree...

  • Assistant Manager Front Office

    3 weeks ago

    Hofuf, Saudi Arabia Grand Hyatt Al Khobar Full time

    Summary To assist the Front Office Manager in managing the day-to-day operation of the Front Desk at the hotel. **Qualifications**: Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel. - Well-developed communication and customer relations skills.

  • Assistant Front Office Manager

    2 weeks ago

    Hofuf, Saudi Arabia Hilton Full time

    Assistant Front Office Manager (SAUDI NATIONALITY ONLY) Saudi Nationality Only. A Shift Leader / Assistant Front Office Manager supervises Reception operations and sets departmental goals and targets to ensure a continuously improving customer service experience to Guests. **What will I be doing?** As Shift Leader / Assistant Front Office Manager, you...

  • Assistant Front Office Manager

    4 weeks ago

    Hofuf, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24020533 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Dammam Hotel & Convention Centre, 1st Street, Dammam, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...

  • Front Office Supervisor

    2 weeks ago

    Hofuf, Saudi Arabia Hilton Full time

    Front Office Supervisor (SAUDI NATIONALITY ONLY) Saudi Nationality Only. A Front Office Supervisor Intern assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. **What will I be doing?** As a Front Office Supervisor Intern,...

  • Front Office Agent

    3 weeks ago

    Hofuf, Saudi Arabia Mercure Al Khobar Hotel Full time

    **Front Desk Agent Responsibilities**: - Greeting and thanking guests in a sincere, friendly manner. - Checking guests in on arrival and out on departure. - Posting charges to appropriate guest accounts. - Anticipating and addressing guests' needs, and resolving their problems and complaints. - Assisting guests with disabilities. - Operating switchboard and...

  • Assistant Front Office Manager- Al Ahsa

    3 weeks ago

    Hofuf, Saudi Arabia IHG Full time

    **About us** **Your day to day** As Assistant Front Office Manager, you will work collaboratively with the Front Office Manager to provide leadership, organisation, and direction to the entire Guest Services Team to enable a luxury guest experience to be delivered. You will be experienced in the luxury hospitality sector and proficient across all functions...

  • Team Leader Front Office

    3 weeks ago

    Hofuf, Saudi Arabia Grand Hyatt Al Khobar Full time

    Summary Assists in the smooth and efficient running of the Front Office Department within the Rooms Division. **Qualifications**: Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years of work experience in hotel operations. Good problem-solving, administrative, and interpersonal skills are a must.

  • Front Desk/marketing Specialist

    4 weeks ago

    Hofuf, Saudi Arabia إنجما جينومكس Full time

    Job Description: **Responsibilities**: - Greeting and welcoming clients and visitors in a professional and friendly manner. - Conducting client intake, and managing client communication. - Creating and implementing effective marketing strategies to increase brand recognition and drive traffic. - Coordinating marketing events and promotional campaigns. -...

  • Front Office Agent

    3 weeks ago

    Hofuf, Saudi Arabia MOVENPICK Full time

    Company Description **Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Night Manager

    3 weeks ago

    Hofuf, Saudi Arabia Holiday inn corniche Full time

    Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. - Maintain a professional and high-quality service oriented environment at all times - Act as...

  • Office Administrative

    2 weeks ago

    Hofuf, Saudi Arabia apps team technologies Full time

    **Position: Office Administrative** Location: Dammam, Saudi Prefer immediate joiners **Key Responsibilities**: *Administrative Support *Front Desk Operations *Data Entry and Record Keeping *Correspondence Handling *Meeting Support *Expense Reporting *Communication Handling *Appointment Scheduling *Technology Proficiency *Professionalism and...

  • General Manager

    3 weeks ago

    Hofuf, Saudi Arabia Front End Full time

    **Responsibilities**: - Responsible for the sales and operation of the plant which includes Sales, Commercial Operation, Order Management, Supply Chain, Quality, HSSE, Manufacturing, and Finance. - Create a healthy work environment that fosters communication and innovation. - Define the main processes and process owners and ensure procedures and work...

  • Manager - Financial Reporting & Tax

    3 weeks ago

    Hofuf, Saudi Arabia Front End Full time

    **Manager - Financial Reporting & Taks** *** **Responsibilities**: - Developing the financial strategy, including risk minimization plans and opportunity forecasting. - Reporting and Presenting to the CFO the consolidated management reporting and financial analytics for all group companies. - Liaise with external auditors and local banks within the...

Front Office Manager

1 month ago

Hofuf, Saudi Arabia Marriott International, Inc Full time

**Job Number** 22157210

**Job Category** Rooms & Guest Services Operations

**Location** Aloft Dhahran, King Saud Branch Road Crossing 21st Street, Al Khobar, Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successf