![Radisson Blu Hotel, Riyadh International Convention & Exhibition Centre - Riyadh -Rooms](https://media.trabajo.org/img/noimg.jpg)
Guest Relations Supervisor
1 month ago
Located in the heart of the city and within walking distance from Riyadh International Convention & Exhibition Centre, our hotel is ideal for anyone attending an event or in town visiting for business. Our stylishly designed rooms boast spectacular views over Riyadh. And business travellers can benefit from a stay in our Executive Rooms or Suites, which include access to our business lounge.
The Guest Relations Supervisor holds a pivotal role in crafting outstanding guest experiences by fostering a welcoming and inviting atmosphere in the lobby. Key duties encompass greeting guests upon arrival, conducting courtesy calls, and collecting guest feedback to elevate satisfaction levels.
- Extend a warm and hospitable welcome to arriving guests, offering assistance with inquiries and directions to enhance their stay.
- Initiate courtesy calls to guests to ensure their comfort and promptly address any concerns or requests they may have. Facilitate reservations for dining, transportation, and other amenities as needed.
- Solicit feedback from guests to gauge their satisfaction and experiences during their hotel stay. Document guest reviews and ratings to pinpoint areas for enhancement and ensure continual guest contentment.
- Deliver exemplary customer service by proactively anticipating and meeting guest needs with professionalism. Handle guest grievances with discretion and diplomacy, striving for swift resolutions to maintain satisfaction levels.
- Maintain the cleanliness, organization, and inviting ambiance of the lobby area throughout operational hours. Vigilantly monitor for maintenance issues or safety hazards and promptly escalate them to the relevant department for resolution.
- Collaborate closely with various hotel departments, including the front desk, concierge, and housekeeping, to streamline guest experiences and optimize operational efficiency.
- Act as the hotel’s ambassador for Radisson Rewards, ensuring adherence to Radisson Rewards standards.
- Assume responsibility for upholding the hotel’s overall quality standards and monitor performance through Review Pro.
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