Client Services Manager

4 months ago

Riyadh, Saudi Arabia S&P Global, Inc. Full time

Client Services Manager

**The Role**:Client Services Manager

**The Location**: Riyadh/Dammam, Saudi Arabia

S&P Global is a place to learn and grow, surrounded by the best and brightest. A place to challenge yourself and advance your career. If you're a pioneer or a thinker, there's a role for you to play in our

mission to help accelerate progress in the world. We provide the world's leading organizations with the right data, connected technologies, and expertise they need to move ahead. As part of our team, you'll help solve complex challenges that equip businesses, governments, and individuals with the knowledge to adapt to a changing economic landscape.

At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

**The Role**:
This position is responsible for both the remote and on-site support and training of Commodity Insights' products ensuring customers derive optimal value from the real-time services they subscribe to. Through enhancing the customer experience, this role plays a key part in retention and lead generation. This position is also responsible for serving as a knowledgeable resource.

**The Team** : The business has a collaborative, and performance-driven atmosphere with an entrepreneurial spirit. We value teamwork. You must be a team player to be successful within our organization.

You will be working as part of the S&P Commodity Insights Client Service Team in the EMEA region, focusing on providing Training and Support to corporate clients in Saudi Arabia and other countries in the Middle East.

**The Impact** : Commodity Insights a division of S&P Global, is a leading global provider of energy and metals information. With nearly a century of business experience, Commodity Insights serves customers across more than 150 countries. From offices worldwide, we serve the oil, natural gas, electricity, nuclear power, coal, petrochemical. Agriculture and metals markets. Commodity Insights' real time news, pricing, analytical services, and conferences help markets operate with transparency and efficiency. Traders, risk managers, analysts, and industry leaders depend upon Commodity Insights to help them make better trading and investment decisions.

This role will promote strong, long-lasting business relationships and raise S&P's credibility by providing support, training and product knowledge to our customers. The role will also support Commercial Managers and Client Development Mangers in the Country.

**What's in it for you? **The role offers the opportunity to be a part of a world-class global organization that can drive business growth across all commodity classes and distribution channels.

As part of building your personal brand you will be given the opportunity to:

- Partner with customers in developing their strategic direction.
- Meet customers face to face.
- Build and maintain both global and local relationships internally and with customers.
- Work in a highly collaborative and passionate team environment.
- Contribute to global and local initiatives.
- Develop deep technical and/or strategic advisory skills in an organization that is very supportive of personal development.

**Responsibilities**:

- Working within one of the world's foremost commodity data, news & analytics providers, you will act as a Client Services Manager for Commodity Insights customers in the Kingdom of Saudi Arabia and other countries in the Middle East.
- Ensure that Commodity Insights customers receive maximum value from their services, closely partnering with Commercial Managers and CDMs to provide the best possible customer experience to our client base
- Proactively / reactively provide Customer training via on-site or remotely (via Microsoft Teams) to incorporate Commodity Insights' services into their workflow and drive customer satisfaction and retention
- The CSM solicits Voice of the Customer feedback during client interactions and training sessions ensures that this feedback is shared with the appropriate teams and added into CRM (Salesforce).
- Discover up-sell/cross-sell opportunities for products and services during client calls/on-site visits and pass on these leads to respective sales colleagues.
- Where appropriate, the CSM collaborates with Channel Partners, ensuring unification of service delivery between Commodity Insights and third-party vendors.
- Track usage of all products across roles within the assigned customer portfolio and address underutilization through additional trainings and workshops
- Serve as a key communication channel between functions, the CSM ensures the two-way internal flow of market, product and client information.
- The Client Service team responds to product updates and is responsible for notifying users of product retirements.

**What We're Looking For**: We are looking for a high-performing Client Services Manager to help us p

  • Client Services Manager

    2 months ago

    Riyadh, Saudi Arabia IQVIA Full time

    Represents IQVIA to the client and the client to IQVIA in all service and sales related activityManages basic to complex (approximately 3 to 5) accountsBuilds client relationships across the client organization, from Business Insiders to Senior ExecutivesResolves 1st line service issues, and coordinates 2nd line support issues with the service teamsEnsures...

  • Client Service Operations Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia State Street Full time

    About the RoleWe are seeking a highly skilled and experienced professional to join our team as an Assistant Vice President, Client Services Leader. This is a key role within our Client Service Operations function, and the successful candidate will be responsible for providing deputy management and leadership to our Client Service Operations team.Key...

  • Account Manager

    3 months ago

    Riyadh, Saudi Arabia Chain Reaction Full time

    Chain Reaction is an award-winning digital marketing agency based in GCC and Levant. We develop bespoke digital strategies to help our clients achieve their growth goals, bringing together online marketing techniques including Online Advertising, SEO, Content Marketing, Social Media, Influencer Marketing, and more. **Requirements**: Chain Reaction Team is...

  • Client Services Director

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia IQVIA Inc Full time

    About the Role:The Client Services Manager will be responsible for managing a team of client service professionals, ensuring high-quality service delivery to clients, and driving business growth through strategic partnerships.Key Responsibilities:Develop and implement client service strategies to drive business growth and retention.Manage a team of client...

  • Client Service Consultant

    3 months ago

    Riyadh, Saudi Arabia Northern Trust Corp. Full time

    **About Northern Trust**: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our...

  • Client Services Director

    4 months ago

    Riyadh, Saudi Arabia MBR Recruitment Full time

    JOB SUMMARY: Manages client expectations and ensures the delivery of business services, products, and solutions to ensure client satisfaction, retention, and brand preservation. Takes responsibility for the quality of service delivered to clients, ensuring clients obtain maximum value from products and services. Answers client queries and collaborates with...

  • Client Manager/services Sales Manager

    4 months ago

    Riyadh, Saudi Arabia opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: OpenText (OT) Professional Services is an enabler to our customers...

  • Client Service

    4 months ago

    Riyadh, Saudi Arabia Cartier Full time

    Reference Code: 100683**Client Service & Experience Manager**: - Riyadh, 01, SA- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105...

  • Client Services Specialist

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Michael Page International (UAE) Full time

    About Our ClientThe client is a leading independent financial services firm providing financial advisory services to private investment offices of select families and ultra-high net worth individuals. The client is an outsourced Chief Investment Officer advisory with a multi-million dollar assets under administration.Job ResponsibilitiesClient Relationship...

  • Client Services Coordinator

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Barratt Galvin Full time

    {"Job Title": "Client Services Assistant", "Job Description": "Job SummaryWe are seeking a highly skilled and experienced Client Services Assistant to join our team at Barratt Galvin. As a key member of our front office operations, you will be responsible for providing exceptional client service and support to our clients and staff.Key...

  • Client Service Department

    3 months ago

    Riyadh, Saudi Arabia Dr. Sulaiman Al habib Medical Group - Dental Department Full time

    **Client Services Department Job Description** **Responsibilities**: - Schedule appointments, including gathering necessary information and offering reminder calls. - Greet patients warmly and professionally, upon arrival and departure. - Effectively address client inquiries, concerns, and requests in a timely and efficient manner. - Troubleshoot and...

  • Client Services Specialist

    3 months ago

    Riyadh, Saudi Arabia IFS Full time

    Company Description IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service. At IFS, we're flexible, we're...

  • Client Services Specialist

    3 months ago

    Riyadh, Saudi Arabia IFS Full time

    Company Description IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters-at the Moment of Service. At IFS, we're flexible, we're...

  • Client Services Partner

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Industrial and Financial Systems Full time

    About the RoleWe are seeking a highly skilled Client Services Partner to join our IFS Global Services Presales function. As a key partner to our sales team and customers, you will play a vital role in shaping desired customer outcomes and designing executable offerings to deliver value across the customer lifecycle.Key ResponsibilitiesFacilitate customer...

  • Client Services Coordinator

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Barratt Galvin Full time

    About the RoleWe are seeking a highly skilled and experienced Client Services Assistant to join our team at Barratt Galvin. As a key member of our front of house operations, you will be responsible for providing exceptional client service and ensuring the smooth day-to-day running of our office.Key ResponsibilitiesClient Engagement: Engage with arriving and...

  • Seniorr Consultant, Client Services

    3 months ago

    Riyadh, Saudi Arabia Northern Trust Corp. Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring...

  • Client Services Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia IQVIA Argentina Full time

    Client Service Manager - Operations ExpertIQVIA Argentina is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.We are seeking a highly skilled Client Service Manager to manage a group of client service professionals and ensure that clients obtain maximum value from our products...

  • Client Services Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia IQVIA Argentina Full time

    Client Service ManagerIQVIA Argentina is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.We are seeking a highly skilled Client Service Manager to manage a group of client service professionals and ensure that clients obtain maximum value from our products and services.About...

  • Client Manager

    3 months ago

    Riyadh, Saudi Arabia NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Client Service Consultant

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Broadcom Full time

    About the RoleWe are seeking a highly skilled and motivated Client Service Consultant to join our team at Broadcom. As a Client Service Consultant, you will play a pivotal role in delivering exceptional customer experiences and driving business growth.Key ResponsibilitiesWork closely with customers to understand their business requirements and develop...