Client Services Manager
4 days ago
Client Service Manager – Front Office Investment Banking (Saudi Nationals Only)
Saudi Nationals Only and you must have 10 years of experience at a custodian bank, do not apply if you don't meet the requirements.
Your Impact
Join a Tier 1 global investment bank in a high-profile front-office role at the heart of investment banking, securities services, and global markets. As a Client Service Manager, you will be the strategic partner for top-tier institutional clients, ensuring they receive world-class service across the bank's entire suite of financial solutions.
You will manage global and local client relationships, driving revenue growth, optimizing service delivery, and leading cross-divisional initiatives. Whether working with asset managers, sovereign wealth funds, or pension funds, you will play a pivotal role in delivering seamless financial solutions at the highest level.
What You'll Be Doing
- Act as the key relationship owner for institutional clients, ensuring long-term success and satisfaction.
- Oversee service delivery across investment banking, securities services, and custody, ensuring a seamless client experience.
- Lead client review meetings, service governance, and high-level commercial discussions.
- Navigate complex client needs, coordinating with global teams to provide tailored solutions.
Sales & Business Development
- Identify and execute revenue-generating opportunities, leveraging the bank's full product suite.
- Work with relationship managers to develop and pitch customized financial solutions.
- Oversee pricing, contract negotiations, RFPs, and strategic client initiatives.
- Ensure best-in-class client experience by optimizing interactions across operations, risk, IT, and compliance.
- Manage onboarding, due diligence, and regulatory requirements for new and existing clients.
- Lead cross-functional teams to drive service enhancements and operational improvements.
- Partner with global teams to coordinate multi-market service delivery.
- Drive internal initiatives that enhance client experience, risk management, and service innovation.
- Be the voice of the client, advocating for enhancements in technology and operational efficiency.
What We're Looking For
Must-Have Experience & Skills
- 10+ years in a Custodian, Investment Banking, or Securities Services role with strong front-office exposure.
- Proven track record of managing top-tier institutional clients and delivering revenue growth.
- Deep understanding of securities services, custody, and investment banking products.
- Strong commercial acumen—ability to sell, negotiate, and execute client solutions.
- Exceptional communication skills, with the ability to engage at all levels of an organization.
- Fluent in English (Arabic is a strong plus).
- Experience working across global banking divisions and managing cross-border relationships.
- Leadership qualities with the ability to drive client strategy and influence internal stakeholders.
- Experience with KYC, AML, and compliance requirements in a banking environment.
Why Join Us?
This is your opportunity to take on a prestigious, high-impact role within a Tier 1 global investment bank. We offer:
A front-office, client-facing role with exposure to global markets and institutional clients.
Opportunities for career growth in a dynamic and expanding financial hub.
Access to cutting-edge financial products and investment solutions.
A collaborative, high-performance culture where you can make an impact.
If you're ready to take on a strategic, client-facing role in one of the most exciting investment banking markets, we want to hear from you.
Seniority level- Mid-Senior level
- Full-time
- Sales, Administrative, and Consulting
- Investment Banking
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