Associate Director Partner Performance

1 week ago


Jeddah, Saudi Arabia Careem Full time

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

**About the team**

Careem Food is pivotal to our Everything App ambition. We have already created waves in the market with our bold decision to become the region’s first and only restaurant-centric food delivery platform, and are ready to scale and grow exponentially across markets. The purpose of the Associate Director Partner Performance & Training role is to lead the team and the overall function to drive improvements in customer experience through the restaurant partners. You will be accountable for leading the function, managing the team and driving efficiencies within internal processes to drive quantifiable impact on Partner performance metrics through data-based decision making. This role will work closely together with the Product and Commercial teams and stakeholders, providing insights and solutions to various business issues and driving strategic alignments.

**What you'll do**
- Lead Partner Performance & Training globally for three markets (UAE, JOR, KSA)
- Lead a team of 10+ Partner Performance and Training colleagues
- Lead data analytics for the function and provide valuable insights to drive decision-making
- Lead goal-setting and tracking for the function
- Lead Partner training and improve effectiveness through content revamp and exploring new training administration tools
- Lead competition benchmarking for the function
- Responsibilities will include managing all metrics for Partner Performance including but not limited to outlet and item availability, partner reliability and speed of orders
- Manage work streams and projects autonomously in a cross-functional environment
- Work closely with Commercial and Product teams for alignments on more efficient processes
- Explore and implement new, efficient tools and processes to optimize the process flows
- Key metrics to manage: Cancellations, Time to Delivery, Food Quality complaints

**What you'll need**
- Minimum of 8-10 years of experience in data analysis and training 4 of which team leader
- Ability to get hands-on in a complex operational environment
- Ability to manage multiple tasks and work to tight deadlines
- Strong analytical skills and passionate to work with large sets of data
- Must be process oriented and a logical thinker with a good attention to detail
- Ability to effectively troubleshoot problems and work collaboratively within a team environment
- Ability to write SQL queries against large amounts of data. Experience with Tableau and other data tools is desirable.
- Experience working with multiple Business Intelligence tools, building reports and dashboards
- A mix of consultancy and operations experience is desirable

**What we’ll provide you**

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:

- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
- Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.



  • Jeddah, Makkah Province, Saudi Arabia Careem Full time

    Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million...

  • Associate Director

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia AECOM Full time

    Primary Location: KSA - Jeddah, SA - Bin Sulaiman CentCompany DescriptionWork with Us. Change the World.At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting...


  • Jeddah, Saudi Arabia Leo Burnett Full time

    **Responsibility and Focus** The Associate Creative Director (art) is involved in the development of creative concepts, working with all disciplines in the agency including copywriters and designers to build cohesive and effective campaigns. Their focus is on the visual design and art direction of advertising campaigns. They ensure the visual design aligns...


  • Jeddah, Saudi Arabia Leo Burnett Full time

    **Job Description**: **Responsibility and Focus** The Associate Creative Director (art) is involved in the development of creative concepts, working with all disciplines in the agency including copywriters and designers to build cohesive and effective campaigns. Their focus is on the visual design and art direction of advertising campaigns. They ensure the...


  • Jeddah, Makkah Province, Saudi Arabia Leo Burnett Full time

    Responsibility and FocusThe Associate Creative Director (art) is involved in the development of creative concepts, working with all disciplines in the agency including copywriters and designers to build cohesive and effective campaigns.Their focus is on the visual design and art direction of advertising campaigns. They ensure the visual design aligns with...


  • Jeddah, Makkah Province, Saudi Arabia Leo Burnett Full time

    Job Description:Responsibility and FocusThe Associate Creative Director (art) is involved in the development of creative concepts, working with all disciplines in the agency including copywriters and designers to build cohesive and effective campaigns.Their focus is on the visual design and art direction of advertising campaigns. They ensure the visual...

  • Associate Director

    2 months ago


    Jeddah, Saudi Arabia AstraZeneca Full time

    **JOB TITLE** **Associate Director - HRBP - KSA **ABOUT ASTRAZENECA** AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialisation of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical...

  • Executive Director

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Foreground LLC Full time

    We are partnering with a leading Transportation & Logistics provider in Jeddah to find an experienced Executive Director. The successful candidate will be responsible for overseeing all staff, budgets, and operations of the business unit. This role requires strategic leadership to ensure the companys growth, operational efficiency, and stakeholder...


  • Jeddah, Saudi Arabia Parsons Full time

    Parsons is looking for an amazingly talented Project Logistics Associate Director to join our team! In this role you will get to manage all on-site field construction activities associated with the completion of a medium-size project. (Typically a project having 250,000 to 2 million construction manhours or a total installed cost of $50 to $100 million.)...


  • Jeddah, Saudi Arabia Top Notch Consultancy Full time

    We are seeking to hire a " Group Account Director" responsible for managing the all Account teams along with the relationships between the company and its clients, and for overseeing all aspects of this relationship, from initial client contact to ongoing communication and service delivery. **Group Account Director Duties and Responsibilities**: Manage all...

  • Director of Marketing

    3 weeks ago


    Jeddah, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24013016 **Job Category** Sales & Marketing **Location** The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Directs the development, production and implementation of...

  • Associate Director

    2 weeks ago


    Jeddah, Saudi Arabia Redfish Solutions Full time

    Tier 1 PMC - Exceptional working environment - Full-Time Opportunity with growth plan A successful Associate Director - Cost** **will have: - Proven track record - at least 20 years’ experience in Quantity Surveying / Cost Management. - Capable of managing large teams of at least 20 people. - High level of professionalism, particularly managing client...


  • Jeddah, Saudi Arabia Leo Burnett Full time

    **Company Description** At Leo Burnett, we believe in the power of ideas to drive meaningful connections. For over 85 years, we have been at the forefront of creating groundbreaking campaigns that not only captivate audiences but also leave a lasting impact. Our commitment to creativity, collaboration, and client success has made us a global leader in the...


  • Jeddah, Makkah Province, Saudi Arabia Parsons Full time

    Parsons is looking for an amazingly talented Project Logistics Associate Director to join our team In this role you will get to manage all on-site field construction activities associated with the completion of a medium-size project. (Typically a project having 250,000 to 2 million construction manhours or a total installed cost of $50 to $100 million.)...


  • Jeddah, Saudi Arabia Unilever Full time

    Company Profile: Every Day, Around the World, People Reach for Unilever Products. Our Brands Are Trusted Everywhere And, By Listening to The People Who Buy Them, We've Grown into One of The World's Most Successful Consumer Goods Companies. In Fact, 150 million Times A Day, Someone Somewhere Chooses a Unilever Product. Look in Your Fridge, Or on The Bathroom...


  • Jeddah, Saudi Arabia Haleon Full time

    Hello. We’re Haleon. A new world-leading consumer healthcare company. Shaped by all of us. Together, we’re improving everyday health for millions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human...

  • Executive Director

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Foreground Consultancy Full time

    Job Description: We are partnering with a leading Transportation & Logistics provider in Jeddah to find an experienced Executive Director. The successful candidate will be responsible for overseeing all staff, budgets, and operations of the business unit. This role requires strategic leadership to ensure the companys growth, operational efficiency, and...

  • Director of Marketing

    2 weeks ago


    Jeddah, Makkah Province, Saudi Arabia Marriott International, Inc Full time

    Job Number Job Category Sales & MarketingLocation The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYDirects the development, production and implementation of all marketing strategies and related projects associated...


  • Jeddah, Makkah Province, Saudi Arabia Dubizzle Group Full time

    JOB PURPOSEAs an Associate Sales Director - Classifieds, you will be responsible for sales of classifieds business in KSA. You will assist the Head of Sales in setting up the sales function, developing products, contributing to market sizing, meeting and locking deals with agencies, and developing relationships with government agencies. You, along with the...

  • Finance Director

    4 weeks ago


    Jeddah, Saudi Arabia KornFerry International Full time

    Korn/Ferry International Jeddah, Saudi ArabiaPosted 2 hours ago Permanent Competitive Salary - J- Posted by - Jeff French- RecruiterFollow **Company**: Welcome to our established International Group, a conglomerate that proudly represents a diverse array of companies across multiple sectors. With our origins dating back to the mid-'50s, we have grown into a...