Service Sales Engineer

3 weeks ago


Riyadh, Saudi Arabia Talent Pal Full time

**Service Sales Engineer -Middle East**:
**Job information**:
07-03-2024

**Reference number**:
JR-0027266

**Job function**:
Sales

**Position type**:
Full time

**Site**:
Riyadh
P.O.Box 5426, King Abdul Aziz District, Salah Al Deen. Al-Aubi Street, opposite to Riyadh Air Base, Riyadh 11422, Riyadh

**Your responsibilities and tasks**:

- Service Sales OI and Sales Budget responsibility for Separation & Flow Technologies division (SFT) in the ME cluster for each business unit across all categories and segmentation.
- Technical Knowledge in Handling service / Maintenance of Separators, decanters, Homogenizers, Valves and pumps is es
- Promoting Service products, Modernization / digitalization / Sustainability goals of the SFT Service division.
- Close Co-operation between customers and headquarters in Germany / Italy
- Reporting to the SFT division rep/ Head of Service sales SFT Middle east.
- Coordination of sales agents activities and achievement of targets
- Extensively travel within the region and as a minimum devote 30% of your time to make regular customer visits to develop the business, discuss their needs, follow up on open offers, promote spare parts and service products, negotiate T&C / SLAs. Collect regular customer feedback on Service performance.
- Ensure improvement of the Net promoter score(NPS) and provide feedback to respective colleagues in New Machine Sales
- Co-ordinate with service order handling & logistics on regular basis
- Service - Key account Management as requested.
- Periodic Service sales performance review together with your superior / Service business controller on a regular basis & devise strategy together with your superior and the team to achieve the monthly, quarterly, yearly targets set by the company
- Technical Knowledge in Handling service / Maintenance of Separators, decanters, Homogenizers, Valves and pumps is essential.
- Convey effectively service-related issues reported by customers and resolve it with the head of service execution, Middle East
- Conduct on regular basis market analysis (example - 3-year historic segmentation & ibase penetration analysis) & address timely corrective actions in consultation with your superior
- Lead the TEAMS call with the order handling / logistics team for SFT Service Sales, including forecasts, action plans, backlog review, escalations, and providing direction.
- Analyze performance by Business units, product lines, product groups, countries, Key accounts,.
- Monitor competitor / pirate activities, develop strategies to effectively fight the Pirate competition
- Ensure personal self-development (IDP) by attending internal trainings, keeping yourself abreast of the latest Service sales offerings and tools to effectively discharge your duties and responsibilities.
- Develop a culture of Teamwork by motivating your subordinates and providing them the tools to grow and perform effectively.

**Your profile and qualifications**:

- Bachelors Degree
- Master’s is an additional advantage
- Possess broad experience in the market for respective product line.
- Experience in negotiations with clients to close deals on new machines and spare parts
- English and Arabic
- Ability to adapt to international and culturally diverse teams



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