IT Technical Lead

5 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia 2P Full time

Job Description

As an IT Technical Lead, you will be responsible for managing and operating our cloud infrastructure, ensuring the security and availability of our IT environment. This role requires strong technical skills and experience working with multivendor environments, as well as excellent communication and interpersonal skills.

Key Responsibilities:

  • Manage and operate Alibaba Cloud infrastructure, including provisioning, setup, and configuration of instances, databases, load balancers, security groups, and networks.
  • Identify, troubleshoot, and resolve infrastructure-related issues.
  • Manage backup and recovery solutions.
  • Provide technical support and troubleshooting for cloud infrastructure.
  • Assist with platform migrations, upgrades, and performance/security optimizations.
  • Manage all systems with expert knowledge.
  • Set up and manage Domain Name Services (DNS) across multi-cloud environments.
  • Install, configure, and manage business applications and databases.
  • Distribute and apply software updates, security patches, and maintenance releases.
  • Ensure only authorized users have access to specific systems and applications.
  • Implement disaster recovery and backup strategies.
  • Configure, administer, and troubleshoot Exchange Server for high availability, performance, and security.
  • Monitor Exchange performance and resolve issues.
  • Manage mailboxes, distribution lists, archiving, and public folders.
  • Configure and manage Active Directory (AD) and multiple directory environments.
  • Set up and maintain Multi-Factor Authentication (MFA), Active Directory Federation Services (ADFS), and Radius solutions.
  • Configure MFA policies, monitor usage, and generate reports.
  • Deploy and manage a patch management solution.
  • Apply and validate security patches for servers and endpoints.
  • Provide reports on patch compliance and vulnerabilities.
  • Administer Privilege Access Management (PAM) for secure access control.
  • Monitor application performance and resolve issues.
  • Troubleshoot network connectivity problems.
  • Provide user support and guidance on application usage.
  • Escalate and coordinate incident resolution with vendors or third-party providers.
  • Analyze vendor-released security or OS patches and implement them.
  • Collaborate with internal teams and external vendors to implement solutions and resolve technical challenges.

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