Customer Experience Professional

2 weeks ago


Jeddah, Makkah Province, Saudi Arabia Haji Hussein Alireza & Co., Ltd. Full time

Haji Hussein Alireza & Co., Ltd. is a dynamic organization seeking a highly skilled Customer Experience Specialist to join our team.

Job Summary

We are looking for an individual with excellent communication skills, technical expertise, and a customer-centric mindset to deliver exceptional service and enhance the overall customer experience.

Key Responsibilities
  • Provide timely and effective support to customers through various channels.
  • Collaborate with cross-functional IT teams to resolve customer issues and improve service delivery.
  • Analyze customer feedback and data to identify areas for improvement and implement changes.
  • Stay up-to-date with new technologies and adapt to changing IT environments to meet evolving customer needs.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Bachelor's degree in information technology, computer science, or a related field.
  • 3-5 years of experience in customer service, IT support, or related fields.
  • Proficiency in IT systems, software, and tools.
  • Familiarity with customer relationship management (CRM) software.
  • Knowledge of IT service management processes and best practices.
Benefits

We offer a range of benefits, including:

  • A competitive salary.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.


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