Technical Assistance Agent

6 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Salehiya Healthcare Full time
About Salehiya Healthcare

We are a reputable healthcare company based in Saudi Arabia, dedicated to delivering top-notch pharmaceuticals, medical equipment, and diagnostic services. Our goal is to establish long-lasting relationships with customers and continuously improve our services.

Job Details

This position involves:

  1. Handling Customer Enquiries: Respond to customer inquiries and address concerns.
  2. Dispatching Issues: Forward customer issues to relevant departments.
  3. Monitoring Quality: Regularly evaluate and improve the quality of our services.
  4. Providing Feedback: Share constructive feedback with call centre employees and management.
  5. Measuring Satisfaction: Monitor customer satisfaction levels through regular follow-ups.
Requirements

A Bachelor's degree in Computer Science, Engineering, Business, or related fields is essential. Additionally, a minimum of 1-2 years of experience in customer service roles is required.



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