Customer Service Agent

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Al Falak Full time

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Summary:
We are looking for a customer service agent to interact with customers, provide information about products and services, handle and resolve customer complaints, and ensure customer satisfaction.

Job Responsibilities:

  1. Respond to incoming customer inquiries via phone, email, or chat in a timely and professional manner.
  2. Provide information about products and services, pricing, and availability.
  3. Resolve customer complaints and issues efficiently and effectively.
  4. Process orders, returns, and exchanges according to company policies.
  5. Keep accurate records of customer interactions and transactions.
  6. Assist with sales inquiries and process payments.

Candidate Requirements:

  1. Proven work experience in customer service, retail, or a similar role.
  2. Excellent communication and interpersonal skills.
  3. Ability to remain calm and professional under pressure.
  4. Strong problem-solving skills and attention to detail.
  5. Familiarity with CRM systems and practices.
  6. High school diploma or equivalent; degree in Business Administration or relevant field is a plus.

Company Industry: IT - Software Services

Department / Functional Area: Helpdesk, Customer Service, Telecalling

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