Business Development Professional
7 days ago
The Client Relationship Expert role at UBRAND is focused on building and maintaining strong relationships with clients. As the primary point of contact, you will understand client needs, address concerns, and identify opportunities for upselling or cross-selling.
Main Responsibilities- Client Engagement:
- Develop and execute client engagement strategies to build loyalty and trust
- Act as the main point of contact for client inquiries, concerns, and requests
- Understand client business objectives and challenges to provide tailored solutions
- Account Growth:
- Develop account plans and strategies to achieve client goals and maximize revenue
- Identify opportunities for upselling and cross-selling additional products or services
- Collaborate with clients to set realistic and achievable objectives
- Internal Collaboration:
- Effectively communicate client needs and expectations to internal teams
- Collaborate with sales, marketing, and product development teams to deliver on client commitments
- Provide regular updates and reports to clients on project status and performance
- Problem Resolution:
- Proactively address and resolve client issues or concerns
- Work with internal teams to find solutions to client challenges
- Ensure timely and effective communication of resolutions to clients
- Contract and Renewal Management:
- Manage contract negotiations and renewals
- Ensure that contractual commitments are met and exceeded
- Work with the finance team to ensure timely and accurate invoicing
- Industry Knowledge:
- Stay informed about industry trends, market changes, and competitive products/services
- Share relevant insights and information with clients to position our company as a trusted partner
- Bachelor's degree in business, marketing, or a related field
- Proven experience in account management, preferably in a similar industry
- Strong communication and interpersonal skills
- Excellent problem-solving abilities
- Results-driven with a focus on customer satisfaction
- Familiarity with CRM software and project management tools
We value creativity, innovation, and collaboration. Our team is dedicated to delivering exceptional results and providing a positive work environment.
Join us and become an integral part of our team
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