Medical Devices Service Expert
4 days ago
Zahrawi Group invites applications from skilled professionals to fill the position of Service Engineer. The ideal candidate will possess exceptional technical skills and provide top-notch customer service and technical support across the GCC Healthcare Industry.
Main Responsibilities:- Ensure compliance with all applicable Zahrawi Policies & Procedures.
- Develop and execute regular, timely preventive maintenance plans that meet Health Authority/Quality Control standards.
- Guarantee thorough completion of all preventive maintenance tasks for all equipment.
- Promote efficient product installation processes.
- Arrange pre-installation requirements, including free commitment or local supply of instruments ordered.
- Evaluate equipment installations to prevent customer issues.
- Respond promptly and effectively to breakdown calls.
- Coordinate deliveries of spare parts in a timely manner.
- Promote and sell service contracts for various products handled.
- Nurture strong customer relationships.
- Achieve annual revenue targets.
- Collaborate with Lab Technicians on application-related tasks.
- Attend scheduled training sessions when required.
- Submit timely weekly reports.
- Support Service Coordinator in preparing Health Authority/Quality Control documents for new installations.
- Update instrument database with Service Coordinator.
- Coordinate with Sales team regarding technical information and pre-installation site visits.
- Share relevant sales leads/information with the Sales team.
- Weekly reporting to Line Manager.
- Education: Bachelor's degree in Biomedical/ Electrical/ Mechanical Engineering.
- Experience: Suitable for fresh graduates or those with 1-2 years of experience in applicable roles.
- Job-Specific Skills: Effective communication skills, excellent English proficiency, time management, problem-solving abilities, and proficiency in Ms. Office. Ability to work under pressure.
- Additional Details: Saudi National residing in Riyadh, KSA; willingness to travel based on business needs.
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