Medical Devices Service Expert

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Zahrawi Group Full time
Career Opportunity:

Zahrawi Group invites applications from skilled professionals to fill the position of Service Engineer. The ideal candidate will possess exceptional technical skills and provide top-notch customer service and technical support across the GCC Healthcare Industry.

Main Responsibilities:
  • Ensure compliance with all applicable Zahrawi Policies & Procedures.
Preventive Maintenance Program
  • Develop and execute regular, timely preventive maintenance plans that meet Health Authority/Quality Control standards.
  • Guarantee thorough completion of all preventive maintenance tasks for all equipment.
  • Promote efficient product installation processes.
  • Arrange pre-installation requirements, including free commitment or local supply of instruments ordered.
  • Evaluate equipment installations to prevent customer issues.
Breakdown Maintenance and Repair
  • Respond promptly and effectively to breakdown calls.
  • Coordinate deliveries of spare parts in a timely manner.
  • Promote and sell service contracts for various products handled.
  • Nurture strong customer relationships.
  • Achieve annual revenue targets.
Application Support
  • Collaborate with Lab Technicians on application-related tasks.
Training and Development
  • Attend scheduled training sessions when required.
Administrative Support
  • Submit timely weekly reports.
  • Support Service Coordinator in preparing Health Authority/Quality Control documents for new installations.
  • Update instrument database with Service Coordinator.
  • Coordinate with Sales team regarding technical information and pre-installation site visits.
  • Share relevant sales leads/information with the Sales team.
Reporting and Communication
  • Weekly reporting to Line Manager.
Requirements:
  • Education: Bachelor's degree in Biomedical/ Electrical/ Mechanical Engineering.
  • Experience: Suitable for fresh graduates or those with 1-2 years of experience in applicable roles.
  • Job-Specific Skills: Effective communication skills, excellent English proficiency, time management, problem-solving abilities, and proficiency in Ms. Office. Ability to work under pressure.
  • Additional Details: Saudi National residing in Riyadh, KSA; willingness to travel based on business needs.


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